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Technical Trainer
The Technical Trainer is responsible for conducting instructor-led classes for new and existing end-users on firm technology in both classroom and virtual environments. This position will also create classroom materials and videos. The Trainer reports to the Training Supervisor and is a non-exempt position with regularly scheduled hours of 9:00 a.m. - 5:30 p.m., Monday - Friday, with additional hours as needed. PRIMARY RESPONSIBILITIES Lead training Conduct on-demand training, one-on-one sessions in person and remotely Conduct testing on applications Create quick reference cards and training videos Responsible for keeping all training files in the firm's intranet ...
Skills:MS Office
Company:Infinity Consulting Solutions, IncLocation:CLARK CENTER, IL
Posted Date:08/11/2016
 
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Technical Support Specialist
Technical Support Specialist St. Paul, MN 6 Month Contract to Hire! ($18/hr upon conversion) Summary The Desktop Specialist works collaboratively with staff across the organization to ensure that technology provided to staff works properly and meets their needs. Responsible for providing technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions Duties and Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software Respond to queries both in person and over ...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:SAINT PAUL, MN
Posted Date:05/12/2016
 
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Technical Support Engineer
Technical Service Engineer An industry leading video systems company is adding Technical Service engineers to be based in their Allen offices. The ideal Technical Service Engineer candidate will have experience trouble shooting hardware and software, working with SQL Server Databases, and be client facing with good communication skills. The successful Technical Service Engineer candidate will possess the ability Install, Train, and support applications at Client Site Communicate with Clients with or w/o Technical background Work well individually or in a group setting This role is a direct hire placement and is compensated at 65k to 75k. Perks Competitive Base ...
Skills:SQL Server
Company:Infinity Consulting Solutions, IncLocation:PLANO, TX
Posted Date:12/01/2017
 
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Executive Technical Support
Service Desk Executive Support Position Summary The Executive Support Technical Analyst position is responsible for providing the highest level of timely technical support and customer service to senior executive leadership and other VIP. This highly visible position will manage a variety of issues across many systems, applications and devices. As the analyst will be working with senior executives, it is critical that this colleague possess the highest level of attention to detail, an acute sense of urgency, strong customer service focus, and expert technical knowledge and proficiency. The role will also require a willingness to provide flexible support shifts when needed. ...
Skills:operational framework
Company:Infinity Consulting Solutions, IncLocation:ROLLING MEADOWS, IL
Posted Date:17/01/2017
 
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Technical Support Specialist
IT Support Specialist Six-Month Contract-to-Hire Denver, CO Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a six-month contract-to-hire and is located in the heart of downtown Denver. Job Functions: - Work in a team environment, completing Tier I and II Help Desk support & troubleshooting in a Windows and Mac environment. - Local and remote support of Corporate Users - Desktops, Printers & Phone Systems. - Prioritization ...
Skills:Network - OS, MS Office 2010/2013
Company:Infinity Consulting Solutions, IncLocation:DENVER, CO
Posted Date:18/07/2018
 
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Manager Technical Support Services
Our Client is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants. Manager Technical Support Services Are you a Leader who can mobilize people to perform their best? Do you excel at working autonomously in a collaborative environment bringing best-in-class Onsite Technical Support to colleagues at all levels of an enterprise? Showcase your skills in this very visible role where you will provide expert IT advice and consultation, meet regularly with Operating Companies' leadership, lead and develop a team of c...
Skills:communications skills
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:18/07/2018
 
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Technical Support Specialist III
This is a 6-month temp-to-hire position. Essential Duties and Responsibilities Respond to incoming help requests from users via, phone, e-mail and ticket tracking system in a prompt and courteous manner. Document all information pertinent to help requests and their resolution. Accurately record and track hardware assets for inventory management purposes. Build rapport and proactively elicit problem details from users. Prioritize and schedule help requests. Escalate requests (when required) to the appropriate technician or team. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions ...
Skills:Active Directory, Microsoft Office Suite
Company:Infinity Consulting Solutions, IncLocation:CHEVY CHASE, MD
Posted Date:07/09/2018
 
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Technical Support Specialist
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Skills:A+
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:10/09/2018
 
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Technical Support
Technical Support Denver, CO Contract Opportunity This position provides Service Desk support for Technology services. This position provides Tier I and Tier II support for customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices (laptops, network and local printers, smart phones, tablets). Resolving or escalating user problems associated with enterprise-level services and applications. Develops knowledge based documents relating to the specialty area to provide training and troubleshooting guidance to fellow IT support staff, and other stakeholders as necessary. ...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:DENVER, CO
Posted Date:13/11/2018
 
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Tech Ops
Virtual Workspace Service (VWS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. VWS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 260,000 end users and 125,000+ virtual access users. The individual selected for this position will be a member of the End User Services VDI Operations team. To ensure that the VDI service is available to clients, the candidate will be responsible for providing operational support for multiple back-end components, including engineering, implementation, ...
Skills:PowerShell
Company:Infinity Consulting Solutions, IncLocation:JERSEY CITY, NJ
Posted Date:15/11/2018
 
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Technical Support Specialist
IT Support Specialist Six-Month Contract-to-Hire Denver, CO Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a six-month contract-to-hire and is located in the heart of downtown Denver. Job Functions: - Work in a team environment, completing Tier I and II Help Desk support & troubleshooting in a Windows and Mac environment. - Local and remote support of Corporate Users - Desktops, Printers & Phone Systems. - Prioritization...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:DENVER, CO
Posted Date:29/11/2018
 
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Technical Support Representative
Technical Support Representative 6+ Month Contract to Hire Chanhassen, MN Position Requirements: 2+ Years of Technical Support Experience Must be comfortable handling "walk-ups of internal employees with technical issues that they need your help with Must have a customer service driven mindset Must be comfortable working with people at all levels of the organization AAS Degree and/or Technical certifications are preferred, but not required Experience with an IT ticketing system Ability to accurately collect and track information Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Detail-oriented and productive with...
Skills:verbal communication skills
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:10/12/2018
 
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Technical Support Representative
Technical Support Representative 6+ Month Contract to Hire Eden Prairie, MN Position Requirements: 2+ Years of Technical Support Experience Must be comfortable handling "walk-ups of internal employees with technical issues that they need your help with Must have a customer service driven mindset Must be comfortable working with people at all levels of the organization AAS Degree and/or Technical certifications are preferred, but not required Experience with an IT ticketing system Ability to accurately collect and track information Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Detail-oriented and productive w...
Skills:Macs, PCs
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:09/01/2019
 
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Technical Support Representative
Technical Support Representative (Level 2) - 4 Openings! 6+ Month Contract to Hire Chanhassen, MN Position Overview: We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users. Position Responsibilities: Assist remote end-users by p...
Skills:Windows 7 computer systems
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:11/01/2019
 
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Technical Support Specialist
Technical Support Specialist We are working with a global distributor and vendor for product placement in the southwest burbs of Chicago. They have an immediate need for a temporary Technical Support Specialist to fill in for an employee on leave. This contract will last 2-3 months and requires someone with a car. The Technical Support Specialist is responsible for providing the first line of technical assistance to both the internal employees and external clients. This position involves frequent phone and email interactions and requires technical knowledge and the highest level of customer service skills. They will troubleshoot and identify problems then provide resoluti...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:NAPERVILLE, IL
Posted Date:21/01/2019
 
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