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Support Engineer
Overview: Our well known MSP client has an IT Field Support Engineer job opening to support their clients in San Francisco, CA. The IT Field Support Engineer must display a high-level of professionalism and sound judgment at all times by promoting superior service to their clients. The ideal candidate will have experience providing IT support to the financial services industry. The on-site Engineer will interact directly with their elite client base ensuring they receive our first-rate service. This role will deal with a high-level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and ope...
Skills:VMware
Company:Infinity Consulting Solutions, IncLocation:SAN FRANCISCO, CA
Posted Date:12/06/2016
 
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Delivery Support Engineer
Delivery Support Engineer Key Responsibilities: Collaboration with global IT delivery team to ensure a high level of application support is provided to the internal clients in the Americas and overseas regions. Analysis, troubleshooting and ongoing management of issues and incidents for key business applications. Ongoing effective risk management. Identification of technical enhancements designed to deliver increased customer value. Identification of process automation or improvement opportunities. Day to Day Duties: Maintenance of existing applications and onboarding of new applications, including deployment in a controlled desktop environment. Identification of...
Skills:CRM
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:07/02/2018
 
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Senior Production Support Engineer
If you are an experienced Production Support guru and you are looking to expand your skills, be recognized for your talent and work, and learn new technologies that will challenge your capabilities then we have the opportunity for you. Imagine all the growth and potential and doing that while working for an industry leader that puts TECHNOLOGY and TECHNOLOGISTS FIRST! ICS can help you attain your dream job! We are a leading staffing firm with a simple focus; excellent candidate experience and excellent client support. We are focused on one premier client in Wilmington Delaware. Our client is staffing a major project and they are looking for contract to hire and contract roles. You ...
Skills:SQL Server 2008
Company:Infinity Consulting Solutions, IncLocation:WILMINGTON, DE
Posted Date:07/04/2018
 
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IT Support Engineer
IT SUPPORT ENGINEER Downtown Dallas 6+ month contact to hire Our national real estate client is in need of an all-around IT Support Engineer. This position will be working with the infrastructure support team, troubleshooting and supporting local and remote users across an enterprise environment. This position is in a business professional environment. This position has some flex time scheduling around core hours for support. There is rotational on-call support as needed. What You'll Do: Basic end user connectivity and software support PC Staging, Imaging and Deploying Application Installation and software break/fix for PCs Mobile phone configuration a...
Skills:VMWare server troubleshooting
Company:Infinity Consulting Solutions, IncLocation:DALLAS, TX
Posted Date:07/06/2018
 
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Senior Support Engineer
Systems Support Engineer $90K-$100K base Midtown NYC Systems Support Engineer is primarily responsible for providing first- and second-tier on-site support exclusively a key client onsite. Issues may range from desktop support issues, network and systems support issues, as well as working alongside the client team as an integral project resource. Being a role that is relied upon by both our client's end users and IT staff, this role is integral to the success of one of our key client relationships and is tasked with being the proactive, gap-filler guru versus a master at just "keeping things afloat”. Responsibilities: Acknowledge, prioritize, and troubleshoot tickets...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:07/18/2018
 
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Production Support Engineer
Financial Services client is seeking a Production Support Engineer to join their NYC team. The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. Responsibilities Act with ...
Skills:Linux Operating systems
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:08/27/2018
 
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Collaboration Support Engineer
COLLABORATION SUPPORT ENGINEER Seeking an experienced Collaboration Support Engineer to join a global organization. The Collaboration Support Engineer will be the subject matter expert (SME) supporting Slack for the enterprise. You will be the go-to person supporting the digital collaboration space which includes technologies like Slack, Trello, Microsoft Teams, Microsoft Planner, and others as needed. You will be a hands-on technical guru designing, implementing, and supporting core tools and integrations across them and the broader ecosystem. The Collaboration Support Engineer will partner with business stakeholders as well as Security, Local IT, Business Systems Group, ...
Skills:modern authentication platforms
Company:Infinity Consulting Solutions, IncLocation:ATLANTA, GA
Posted Date:08/27/2018
 
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Product Support Engineer
PRODUCT SUPPORT ENGINEER Allen/Richardson, TX Base + Profit Sharing We are hiring an Embedded Product Support Engineer who will debug and fix field defects and add additional features for continued product growth. The Product Support Engineer will be focused on the embedded software updates released for the customers' hardware/devices. What You'll Do: Support debugging of field issues. Analyze and make appropriate code changes in C or C++ for multi-threaded real time systems using embedded Linux Use Jenkins-Robot framework automated test environment and Python scripts to test stability of code changes. Maintain Confluence pages to track smoke, sanity, and soak tes...
Skills:Linux Kernel
Company:Infinity Consulting Solutions, IncLocation:ALLEN, TX
Posted Date:09/26/2018
 
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Production Support Engineer
Financial Services client is seeking a Production Support Engineer to join their NYC team. The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. Responsibilities Act with ...
Skills:Python, Linux Operating systems
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:10/09/2018
 
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Production Support Engineer
Job Description: Production Support Engineer A Production Support Engineer is dedicated to ensuring that the suite of global applications and infrastructure are available and supported in line with defined service level agreements. The role will include involvednment in frontline support, incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production change management cycles. They will also identify and drive resolution of chronic problems and toil uncovered during their production support activities Roles and Responsibilities: Provide daily support of the production environment and take ownership ...
Skills:Oracle, interpersonal skills
Company:Infinity Consulting Solutions, IncLocation:WILMINGTON, DE
Posted Date:10/20/2018
 
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IT Support Engineer
IT SUPPORT ENGINEER Our client in Downtown Dallas is in need of a Level 1/2 Helpdesk and Desktop Support Technician. This position will include both remote phone support and hands-on, desk side support. The ideal candidate will truly believe in customer service and customer satisfaction, while striving to continually grow technically. In addition to the technical requirements, we are looking for someone who is reliable, takes initiative and is a true team player! RESPONSIBILITIES/REQUIREMENTS Printer and Scanner setup Ability to clean and scan PCs Re-image PCs Ability to troubleshoot network issues remotely Setting up Network Attached Storage Systems Insta...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:DULUTH, GA
Posted Date:11/05/2018
 
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Systems Support Engineer
We are looking for a Systems Services and Support Engineer with strong customer and communication skills to provide operational expertise on our Global Support team’s Rapid Response practice. This team manages the stability and business continuity for a number of development frameworks, application components, infrastructure/hosting and enterprise-level services. Our Rapid Response practice serves as a primary contact for business partners and is comprised of "operationally-minded and technically oriented engineers that provide assistance, triage and resolution of platform-related issues. Primary Responsibilities You will be responsible for bringing together multiple techno...
Skills:Apache Tomcat
Company:Infinity Consulting Solutions, IncLocation:DURHAM, NC
Posted Date:11/13/2018
 
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Support Desk Technician II
Position Overview: The Support Desk Technician handles the following broad responsibilities in a support desk environment: Trading Systems Support: Is a procedure oriented role requiring strict adherence to procedures for end of day trading support, and proper escalation of any issues that occur during EOD processing run on in-house systems Application Support and Administration: Support of end users computing needs: Hardware, software, mobile devices, local and remote. This requires familiarity with PC hardware and common Office Applications in a network environment (Microsoft Office, Printer support, Phone support, terminal emulation software; Network support such as Active ...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:11/13/2018
 
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Field Support Engineer
PRIMARY OBJECTIVE: The On-Site Support Services Consultant assists specific clients and their respective end users, at the clients designated location, on a variety of issues. This role identifies, researches, and resolves technical problems. It also responds to telephone calls, email and personnel requests for technical support. Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution. May also be called on to travel to client locations and provide field replaceable unit support. MAIN TASKS & DUTIES: Troubleshoot and resolve client generated event (CGE) Document effort and steps taken to resolv...
Skills:PowerPoint
Company:Infinity Consulting Solutions, IncLocation:SAN ANTONIO, TX
Posted Date:11/29/2018
 
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Messaging Support Engineer
Messaging Support Engineer Contract to Hire Eagan, MN Primary Responsibilities: Work as a Level 2/3 resource on the Messaging and Conferencing Support team Day-to-day Incident and Problem management of a multi-forest Exchange environment Day-to-day user support for various messaging and conferencing related issues Creation and maintenance of Messaging and Conferencing related documentation as necessary Assist Level 4 Engineers and/or Vendors with Incident and Problem management as necessary Work with end-users to resolve Incidents as necessary Attend weekly team and 1:1 meetings Required Skills / Experience: 2+ years proven knowledge and experience manag...
Skills:Active Directory, PowerShell scripting
Company:Infinity Consulting Solutions, IncLocation:EAGAN, MN
Posted Date:03/11/2019
 
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Production Support Engineer
Department overview: The prime responsibility of a Credit Production Services team member is to manage the 1st and 2nd line support to the trading, risk, pricing, quoting and STP systems across the Credit business. The ideal candidate will have strong technical and business knowledge of the Credit space and the tasks equirements of running within a fast paced environment with a can do attitude. A Secondary skillset of Rates/FX support is also welcomed. Role description: Provide Production Services Support for a wide range of electronic trading platforms and applications including our suite of in-house based applications and vendor platform (Bloomberg, MarketAxess and Tradewe...
Skills:Excel VBA, Scripting
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:03/11/2019
 
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Senior Support Engineer
Duties and Responsibilities: Provide first and second level support for Front Office staff (Traders, Investment Professionals) to quickly identify and resolve issues as they arise and ensure continuity of the business. Work closely with Front Office Traders and investment professionals to gather business requirements and liaise with various IT teams to ensure delivery of functionality. Work in all aspects of user / strategy application support for Equity Team.. Assist in the deployment, checkout, and QA testing of applications. Also involved in the training and marketing of applications as appropriate. Participate in global coverage of system support & SOD/intraday health ...
Skills:Linux, KDB
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:03/29/2019
 
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Senior Support Engineer
Duties and Responsibilities: Provide first and second level support for Front Office staff (Traders, Investment Professionals) to quickly identify and resolve issues as they arise and ensure continuity of the business. Work closely with Front Office Traders and investment professionals to gather business requirements and liaise with various IT teams to ensure delivery of functionality. Work in all aspects of user / strategy application support for the Asset Manager Equity Team primarily in Chicago. Assist in the deployment, checkout, and QA testing of applications. Also involved in the training and marketing of applications as appropriate. Participate in global coverage ...
Skills:KDB, FIX protocol
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:03/30/2019
 
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Support Desk Technician - 2nd Shift
Position Overview: The Support Desk Technician handles the following broad responsibilities in a support desk environment: Trading Systems Support: Is a procedure oriented role requiring strict adherence to procedures for end of day trading support, and proper escalation of any issues that occur during EOD processing run on in-house systems Application Support and Administration: Support of end users computing needs: Hardware, software, mobile devices, local and remote. This requires familiarity with PC hardware and common Office Applications in a network environment (Microsoft Office, Printer support, Phone support, terminal emulation software; Network support such as Active Dir...
Skills:Active Directory, VMWare
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:03/30/2019
 
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