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Technical Support Analyst
Technical Support Analyst Functional Responsibilities Provide technology support via telephone, email and walk-up to local and remote employees. Provide premier support levels to defined VIP customers. Log incidents and requests for continued problem resolution and tracking. Maintain direct contact with users through the lifecycle of an incident or request. Provide diagnostics of a technical fault and suggested first-time-fix. Collaborate with second and third level technology teams as required. Contribute to Technology projects as required. Occasional domestic travel required. Required Technology Support Capabilities Windows 7 PC support via phone, email and re...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:11/08/2016
 
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Technical Support Specialist
Overview: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardwar...
Skills:A+ Certification
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:11/08/2016
 
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Technical Support Specialist
Technical Support Specialist Denver, CO 3-Month Contract to Hire Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a three-month contract to hire role and is located in the heart of downtown Denver. Job Functions: - Tier 1 Help Desk Support and Troubleshooting - Local and Remote Support for Corporate Users - Desktops, Printers, and Phone Systems - Prioritization of Incoming Phone, Ticket, & Email Requests for Technical Assi...
Skills:MS Windows Server
Company:Infinity Consulting Solutions, IncLocation:DENVER, CO
Posted Date:12/05/2016
 
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Technical Support Manager
Summary: The Technical Support Manager is responsible for providing operational, customer service and technical support to the Technical Support Specialists and Team Leads. He/she must be able to spot emerging trends, develop strategies to improve services and recommend solutions. This position will lead our local team of Deskside Support Analysts to maintain strong relationships with lawyers and staff. He/she will be responsible for supporting all Firm technology including telephony, communications, remote trial teams and Deskside IT support. The Technical Support Manager must manage large and complex technology projects on schedule and across multiple offices. He/she...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:LOS ANGELES, CA
Posted Date:12/12/2016
 
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Technical Support Specialist
Technical Support Specialist St. Paul, MN 6 Month Contract to Hire! Summary The Desktop Specialist works collaboratively with staff across the organization to ensure that technology provided to staff works properly and meets their needs. Responsible for providing technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions Duties and Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software Respond to queries both in person and over the phone Write traini...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:SAINT PAUL, MN
Posted Date:07/18/2018
 
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Technical Support Specialist
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Skills:A+ and Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:08/10/2018
 
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Technical Support Specialist
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Skills:A+
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:10/09/2018
 
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Technical Service-Product Specialist
Technical Service-IT Product Specialist Support the implementation and servicing of software product solutions and systems. Responsibilities Perform system installations, upgrades, updates, patches, and service to procedure and standards. Both remotely and on-site. Completes and submits assigned administrative tasks including Case ticketing, CRM updates, Training, System Build and Testing Documentation, expense reporting. Support for server OS such as Windows 2008/2012/2016. Requirements Bachelors, Associates or relative technical field experience MCSE certification preferred. Experience working with and troubleshooting Microsoft Server 2008/2012/2016 and Microsoft...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:ELGIN, IL
Posted Date:10/16/2018
 
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Technical Support Engineer
TECHNICAL SUPPORT ENGINEER DALLAS, TX FULL TIME POSITION - $40K-$48K/YEAR POSITION: ICS is working with a client to hire a Technical Support Engineer to join their growing team in Dallas, TX! This will be more of a hybrid position between Desktop Support and Field Engineer when traveling to set up A/V equipment and virtual networks for the team. The travel will be every 6-8 weeks; both domestic and international. You will be part of a well-tenured team and have the opportunity to work team members across all departments and levels within the organization. The ideal candidate will be someone who is highly collaborative, detail-oriented, and self-motivated; as well as expe...
Skills:A+
Company:Infinity Consulting Solutions, IncLocation:DALLAS, TX
Posted Date:11/05/2018
 
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Technology Support Specialist
Technology Support Specialist Summary: The Technology Support Specialist provides technical support for all software and hardware to all firm employees and their clients. Responsibilities: Performs all the duties of a Technology Support Specialist, including but not limited to the following: Primary responsibility is to provide phone, email and desk side technical support for all firm employees and/or clients Log all calls in the TSC ticketing database and practice total contact ownership for each ticket created in the database, following department escalation procedures when an issue cannot be resolved within a reasonable time frame Prioritization of calls, tickets and ...
Skills:communication skills
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:11/19/2018
 
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Technical Support- NOC
NOC Technical Support Representative – 3 Openings! 3-6 Month contract to hire Minnetonka, MN OPEN SHIFTS: 8:00am – 5:00pm 11:00am – 8:00pm 4:00pm-12am Looking for 3 individuals to provide end user support to all managed IT clients. This resource will be the first line of support for all clients. You will resolve prioritized requests while maintaining accurate and thorough documentation while completing ticketing history to document analysis, diagnosis, and resolution plus future preventive actions. Position Requirements: Must have 2+ years of IT/Technical Support Experience Must have excellent verbal & written communication skills Must have a cus...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:MINNETONKA, MN
Posted Date:01/22/2019
 
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Technical Service Coordinator
TECHNICAL SERVICE COORDINATOR IRVING, TX $40K-$45K+/YEAR POSITION: ICS has partnered with a fast-growing company who supports the Healthcare space by providing technology to deliver great service to their customers! They are looking for a Technical Service Coordinator, with a high attention to detail, to join their team in Irving, TX! This person will manage all elements of the technology implementation process and will be a key point of contact for customers transitioning from purchasing services to ensuring the installation is complete at the client’s site. You will work closely with customers and internal teams (IT, Development, Sales, Accounting, etc.) The ideal candidate...
Skills:Bilingual language skills
Company:Infinity Consulting Solutions, IncLocation:IRVING, TX
Posted Date:02/27/2019
 
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Technical Support Representative
Technical Support Representative – Multiple Openings 4 month contract to hire Minnetonka, MN Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software and hardware, account management, installation and best practices relating to our product and industry. Qualifications: Bachelor's Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields 1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience Demonstrated written and verbal communication abilities Dem...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:MINNETONKA, MN
Posted Date:02/28/2019
 
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Technical Support Representative- Level 2
Technical Service Representative – Level 2 6-12 month contract Minnetonka, MN In this role you will be responsible for providing in depth troubleshooting and research regarding hardware and software solutions for customers. The level 1 team takes the initial call and then escalates to this level to team. You then will be making outbound calls once you have found the solution. Primary Responsibilities: Identify, troubleshoot, document, resolve/escalate uncommon hardware and software issues related to the ELD (Electronic Logging Device) migration. Clearly, concisely, and effectively communicate technical concepts, both verbally and in writing, to technical and non-t...
Skills:Scripting, HTML
Company:Infinity Consulting Solutions, IncLocation:MINNETONKA, MN
Posted Date:03/07/2019
 
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Technical Support Representative
Technical Support Representative - 2 Open Positions! 6+ Month Contract to Hire Chanhassen, MN Position Requirements: 2+ Years of Technical Support Experience Must be comfortable handling "walk-ups of internal employees with technical issues that they need your help with Must have a customer service driven mindset Must be comfortable working with people at all levels of the organization AAS Degree and/or Technical certifications are preferred, but not required Experience with an IT ticketing system Ability to accurately collect and track information Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Detail-oriented...
Skills:verbal communication skills
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:05/31/2019
 
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