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Technical Support Specialist
Job Title: Technical Support Specialist BASIC FUNCTION The Technical Support Specialist will support users with technical problems that they may encounter in the operation of software, hardware, operating systems, e-mail, etc. Prepare procedures, documentation, and assist the Systems Engineer with various tasks and projects. ESSENTIAL DUTIES Main contact for all IT support related issues from users reported via various means of communications (AtTask requests, phone call, and email). Will take appropriate actions to ensure satisfactory resolution within acceptable timeframes for the user community. Escalates issues to appropriate personnel when it is outside their own area of...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:ARLINGTON HEIGHTS, IL
Posted Date:19/12/2017
 
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Level 2 Technician - PC Refresh
Job Description - Level 2 Technician - PC Refresh Immediate need for our client seeking a Level 2 Technician to assist in a company-wide laptop refresh. At least 3 years of IT support experience of increasing complexity and challenge. At least 2 years of support experience within a Tier 2 support group. Work with both deskside and remote support Experience with deploying and imaging Strong customer service Extensive knowledge of the following technologies: Microsoft Windows, Microsoft Office, Active Directory, Laptops, Network Printers, and other peripherals. Third Party Applications Not Accepted
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:10/01/2018
 
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