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Technical Support Analyst
Technical Support Analyst Functional Responsibilities Provide technology support via telephone, email and walk-up to local and remote employees. Provide premier support levels to defined VIP customers. Log incidents and requests for continued problem resolution and tracking. Maintain direct contact with users through the lifecycle of an incident or request. Provide diagnostics of a technical fault and suggested first-time-fix. Collaborate with second and third level technology teams as required. Contribute to Technology projects as required. Occasional domestic travel required. Required Technology Support Capabilities Windows 7 PC support via phone, email and re...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:08/11/2016
 
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Technical Support Specialist
Overview: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardwar...
Skills:A+ Certification
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:08/11/2016
 
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Technical Support Specialist
Technical Support Specialist Denver, CO 3-Month Contract to Hire Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a three-month contract to hire role and is located in the heart of downtown Denver. Job Functions: - Tier 1 Help Desk Support and Troubleshooting - Local and Remote Support for Corporate Users - Desktops, Printers, and Phone Systems - Prioritization of Incoming Phone, Ticket, & Email Requests for Technical Assi...
Skills:MS Windows Server
Company:Infinity Consulting Solutions, IncLocation:DENVER, CO
Posted Date:05/12/2016
 
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Technical Support Manager
Summary: The Technical Support Manager is responsible for providing operational, customer service and technical support to the Technical Support Specialists and Team Leads. He/she must be able to spot emerging trends, develop strategies to improve services and recommend solutions. This position will lead our local team of Deskside Support Analysts to maintain strong relationships with lawyers and staff. He/she will be responsible for supporting all Firm technology including telephony, communications, remote trial teams and Deskside IT support. The Technical Support Manager must manage large and complex technology projects on schedule and across multiple offices. He/she...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:LOS ANGELES, CA
Posted Date:12/12/2016
 
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Technical Support Specialist
Technical Support Specialist St. Paul, MN 6 Month Contract to Hire! Summary The Desktop Specialist works collaboratively with staff across the organization to ensure that technology provided to staff works properly and meets their needs. Responsible for providing technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions Duties and Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software Respond to queries both in person and over the phone Write traini...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:SAINT PAUL, MN
Posted Date:18/07/2018
 
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Technical Support Specialist
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Skills:A+ and Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:10/08/2018
 
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Technical Support Specialist
Technical Support Specialist Washington DC; 11AM-7PM Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. Duties and Responsibilities: Assist users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include, but n...
Skills:A+
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:09/10/2018
 
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Technical Service-Product Specialist
Technical Service-IT Product Specialist Support the implementation and servicing of software product solutions and systems. Responsibilities Perform system installations, upgrades, updates, patches, and service to procedure and standards. Both remotely and on-site. Completes and submits assigned administrative tasks including Case ticketing, CRM updates, Training, System Build and Testing Documentation, expense reporting. Support for server OS such as Windows 2008/2012/2016. Requirements Bachelors, Associates or relative technical field experience MCSE certification preferred. Experience working with and troubleshooting Microsoft Server 2008/2012/2016 and Microsoft...
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:ELGIN, IL
Posted Date:16/10/2018
 
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