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IT Service Desk Technician
IT Service Desk Technician Description This position will be part of the IT Service Desk team that handles all of the typical duties related to this department. This team is managed by a team leader reporting to IT Operations Manager. The ideal candidate will provide support across all business functions for Windows and Apple OS client systems and mobile devices. Must have a passion for customer service, a friendly and helpful attitude, and be comfortable working in a fast-paced high tech environment. This candidate will partner with IT peers to ensure successful deployment of IT technologies. Understand the big picture and can clearly articulate how the role hel...
Skills:written and verbal English communication skills
Company:Infinity Consulting Solutions, IncLocation:SAN JOSE, CA
Posted Date:17/11/2017
 
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Service Desk Technician
Service Desk Tech II Shift: 7:30 AM - 4:30 PM or 10:00 - 7:00 PM (Shifts will rotate) OT after 40 Hours. We are a Managed Service Provider and this Position will be working on-site for one of our Law Firm accounts. Service Desk Tech II is responsible for maximizing the efficiency and effectiveness of our remote management and monitoring platform Kaseya. This position is responsible for maintaining the design and integrity of customer's IT systems, along with implementing projects. As an experienced tech resource on the service desk team, you will regularly work with those with less experience and take on more advanced tasks such as more escalations from engineers....
Skills:VMware
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:25/11/2017
 
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Service Desk Manager
Help Desk Manager Essential Duties and Responsibilities Oversee team of 20+ level one analysts and 2 team leads both local and remote. Train, coach, and develop staff for maximum team performance and growth opportunities. Review and manage scorecard metrics of staff to ensure appropriate service management, quality, and customer service is being delivered. Oversight of workforce management program to ensure appropriate staffing and schedules are in place to meet business volume. Participate in change management meetings to identify end user impact and support preparedness Be available 24x7 / after hours for major incident management/collaboration per on call schedule. ...
Skills:MS Active Directory
Company:Infinity Consulting Solutions, IncLocation:SCHAUMBURG, IL
Posted Date:22/12/2017
 
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Service Desk Manager
Job Description - Service Desk Manager SERVICE DESK MANAGER Seeking an experienced Service Desk Manager to provide high-level technical support and leadership for a national organization. The Service Desk Manager will have a small team that will ensure all PC, server and storage related solutions are maintained with visible and defined metrics, deliver sustained end user satisfaction of technology products and services and facilitate the fulfillment of the technology solution roadmap as defined by the SVP of Technology. As Service Desk Manager you will be the point of escalation for all technical issues and should have a strong customer service mentality and a high level of r...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:OAK BROOK MALL, IL
Posted Date:22/12/2017
 
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