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Customer Service Trainer
Responsibilities The Trainer is primarily responsible for evaluation, design and implementation of new Customer Service employee training and staff development. The position will conduct the new hire training for all Customer Service staff, including, provider representatives, member representative and all external vendors assisting with overflow and after hour calls. The trainer will also conduct updates to all areas as needed to remain current and compliant. The position will develop quality standards and performance matrix to monitor the staff's effectiveness and opportunities in service delivery. The Trainer will work closely with the departments Auditors and Supervisor...
Skills:MS Office
Company:Infinity Consulting Solutions, IncLocation:BROOKLYN, NY
Posted Date:17/01/2017
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Customer Service Representative
ICS is seeking 10 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written. Daily responsibilities include but are not limited to: Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods. Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans Accurately process payments/payoffs Initiate successf...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:DES PLAINES, IL
Posted Date:09/07/2018
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