Job Details

Desktop Support Analyst

MC LEAN-22067, VA, US
11/02/2016

-


Required Skills

    VMWare
Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

Desktop Support Analyst

The Desktop Support Analyst is responsible for providing assistance for the company’s corporate IT systems.

The specific responsibilities include the support of the company’s desktop infrastructure including hardware, operating system, networking, backup infrastructure, application-support, VoIP support, hosted email support and hosted audio/video conferencing support for corporate and remote users, hosted

Duties & Responsibilities

Diagnose and resolve problems with desktop systems (Win7), printers and other standard office equipment.

Perform regular and on-demand system backups and recoveries.

Ensures that the service desk environment is running smoothly, with timely response to every customer

Troubleshoot hardware, software and network operating system

Provide orientation to new users of existing technology

Provide individual training and support on request

Provide recommendations about accessing information and support

Maintain current and accurate inventory of technology hardware, software and resources

Maintain log and/or list of required repairs and maintenance

Research current and potential resources and services and make purchase recommendations

Provide network access to all staff

Install work stations to include all hardware and software set ups as well as network accounts and passwords

Monitor security of all technology

Advise staff of security breach and/or change in password or security status

Identify and prepare hardware for disposal and properly strip and secure in that process

Required

Demonstrated, thorough knowledge of key desktop support best practices

Knowledge of Microsoft systems and services such as DNS, DHCP, AD

Experience managing a Windows 7 desktop environment (PC and printer support)

Experience with Windows Server 2003/2008

Interest in or experience working for high growth software company

Ability to multi-task and manage time with little supervision

Experience troubleshooting hardware and software

Experience in Virtualization technologies such as VMWare and Citrix Xenapp

Strong technical aptitude and ability to research & solve complex issues independently.

Ability to effectively communicate issues and resolutions to all levels of the organization

Ability to maintain confidentiality with sensitive customer and internal information

Education/Experience

Bachelor’s degree preferred (or equivalent experience)

Minimum 1-2 years experience in Desktop Support

At least 1-2 years experience with Hardware & networking

Some Linux experience a plus

Virtualization experience a plus



Desktop Support
Information Technology

No Preference
Contract Only
Other
1

Candidate Requirements
-
Bachelors

Walkin Information
-
-
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
-