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Desktop Support Analyst Posted on: 02/11/2016

Infinity Consulting Solutions, Inc
  • 1 to 3 Year(s)
  • -
  • MC LEAN-22067, VA, US

VMWare

  • Job Description

    Desktop Support Analyst

    The Desktop Support Analyst is responsible for providing assistance for the company’s corporate IT systems.

    The specific responsibilities include the support of the company’s desktop infrastructure including hardware, operating system, networking, backup infrastructure, application-support, VoIP support, hosted email support and hosted audio/video conferencing support for corporate and remote users, hosted

    Duties & Responsibilities

    Diagnose and resolve problems with desktop systems (Win7), printers and other standard office equipment.

    Perform regular and on-demand system backups and recoveries.

    Ensures that the service desk environment is running smoothly, with timely response to every customer

    Troubleshoot hardware, software and network operating system

    Provide orientation to new users of existing technology

    Provide individual training and support on request

    Provide recommendations about accessing information and support

    Maintain current and accurate inventory of technology hardware, software and resources

    Maintain log and/or list of required repairs and maintenance

    Research current and potential resources and services and make purchase recommendations

    Provide network access to all staff

    Install work stations to include all hardware and software set ups as well as network accounts and passwords

    Monitor security of all technology

    Advise staff of security breach and/or change in password or security status

    Identify and prepare hardware for disposal and properly strip and secure in that process

    Required

    Demonstrated, thorough knowledge of key desktop support best practices

    Knowledge of Microsoft systems and services such as DNS, DHCP, AD

    Experience managing a Windows 7 desktop environment (PC and printer support)

    Experience with Windows Server 2003/2008

    Interest in or experience working for high growth software company

    Ability to multi-task and manage time with little supervision

    Experience troubleshooting hardware and software

    Experience in Virtualization technologies such as VMWare and Citrix Xenapp

    Strong technical aptitude and ability to research & solve complex issues independently.

    Ability to effectively communicate issues and resolutions to all levels of the organization

    Ability to maintain confidentiality with sensitive customer and internal information

    Education/Experience

    Bachelor’s degree preferred (or equivalent experience)

    Minimum 1-2 years experience in Desktop Support

    At least 1-2 years experience with Hardware & networking

    Some Linux experience a plus

    Virtualization experience a plus


  • Desktop Support
    Information Technology
  • No Preference
    Contract Only
    Other
    1
  • Candidate Requirements
    -
    Bachelors
  • Walkin Information
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    -
    -
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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