Job Details

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IT Support Specialist

WASHINGTON-20001, DC, US
11/04/2016

-

Required Skills

MCSA Windows 7

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

IT Support Specialist

The IT Support Specialist is responsible for performing analytical, technical, and administrative work in the installation of new and support of existing computer systems and workstations; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization in response to user reported incidents; trains end users in the use of equipment and software; performs general IT maintenance tasks.

Essential Functions:

Customer Support: Provides professional, courteous, and quality systems support to all users in a timely manner. Responds to inbound calls, voicemail, emails and/or instant message to the Support Service Desk for assistance from users experiencing problems.

Consults with users to identify needs and requirements.

System Support/Administration: Performs Windows and Mac system administrative support which includes adding and removing users, installing, troubleshooting, and maintaining hardware and software, monitoring system and network activity, and assisting with user desktop issues on a daily basis.

Provides problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible.

Departmental Support: Evaluate business needs, objectives, and goals; researching products available and designating procedures to best meet those needs while not negatively impacting current architecture & applications.

Develop documentation to support the use of hardware, software, and telecommunication products.

May participate in and provide information for the strategic planning process and development of effective processes and procedures at the departmental level.

Works independently or as a member of a team in a variety of roles from providing assistance to assuming task leadership.

Other duties and projects as may be assigned or requested.

Qualifications/Required Skills:

Must have a minimum of four years’ experience with supporting Apple products (iPhone, iPad, MacBook), Windows based personal computers, software applications both remotely and on-site, including client operating systems (MacOS, OS X, iOS, Windows 7; Server 2008/2012), MS Office 2013/2016; O365; Backup and Recovery; Virus utilities; VPN; performance monitoring; etc.

MAC support (Apple Certified Support Professional (ACSP) preferred)

Windows 7 support 3 -4 years (MCSA Windows 7 preferred)

Must have strong interpersonal skills in order to work in a dynamic and fast-paced environment.

Must possess excellent verbal and written communication skills and be courteous and efficient when handling and resolving complaints.

Must be self-motivated and flexible to accommodate changes in business strategies.

Must maintain a high level of professionalism and professional appearance at all times

Hours: Candidate must understand that IT is not a 9 to 5 job. Must be readily available whenever an emergency occurs or IT systems are impacted.