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NEC On-Site Technician

NORTH CHICAGO-60064, IL, US
11/08/2016

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Required Skills

MS Office Suite

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

The Technician must effectively diagnose and solve problems on 8100, 8300 and 8500 NEC voice platforms. Must have NEC large PBX experience and 2400/8500 with Fusion. Perform a wide range of services, from basic repair to full installations with little or no supervision.

Essential duties and responsibilities:

·Performs installation, maintenance, and troubleshooting on NEC phone systems

·Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products

·Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI's, voice and data T-1's, Trunks, and integrated circuits

·Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely

·Install cables and testing

·Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests

·Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements

·Informs Manager on any and all problems

·Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required

·At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise

·Participate in the on-the-job training program and maintains a working knowledge of all equipment. Possess hand and finger dexterity and good eyesight with the ability to determine colors.

·May require inter-site travel, with some overnight travel possible on occasion.

·Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected.

·Protects confidential information, observe and participate in vehicle and office safety programs.

·Operate within and support all company policies and procedures including dress code and vehicle operating policy.

·Responsible and accountable for maintaining all company equipment to be operational at all times.

·Adheres to scheduled order completion and maintenance time frames.

Certificates, Licenses, Registrations:

·NEC Certifications a must. 8100, 8300 and 8500 NEC voice platforms.

·Cisco Certifications are a plus.

·Valid driver's license and must maintain an acceptable MVR that meets the company insurance provider's standards.

Other Skills and Abilities:

·3 -5 years of related telecommunications experience

·Basic knowledge of VoIP, networks and data

·Working Knowledge of Windows/Linus OS's

·Working Knowledge of Adtran equipment

·Working Knowledge of Cisco Routing and Switching

·Experience resolving complex LAN/WAN issues

Other Qualifications:

·Technician must be proficient in operation of Field test equipment

·H.S. Diploma or Associate's degree (A. A.) or equivalent from two-year College or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

·MS Office Suite (Word, Excel, and Power Point)

Third Party Applications Not Accepted