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Audio Visual Technician

CHICAGO-60601, IL, US
11/09/2016

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Required Skills

Networking

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

AV Technician

The Audio Visual Specialist is responsible for the day-to-day operation of the Audio Visual Department.

This includes overseeing the daily workflow, setting up meetings, and providing support to both end users and support staff at all locations.

Frequent interaction with internal and external users including staff, clients and management where courtesy, tact, cooperation and negotiation is required.

Serves as primary contact with users.

Essential Job Functions

Job Duties:

Sets up videoconferencing equipment for meetings

Sets up meeting rooms for optimal sound and lighting

Uploads and displays PowerPoint presentations and slide shows

Connects remote users to conference via Webex based applications

Works remote and tripod operated cameras

Works with DVR and RSS recording devices

Responsible for converting Digital Video and computer based video and audio using various programs

Researches, provides and documents confident, accurate solutions to user problems on a
timely basis

Recommends or performs actions to correct problems based on knowledge of Audio Visual systems

Monitors support activity and informs colleagues and supervisor of any perceived trends,
positive or negative, in issues being received and/or solutions being employed

Communicates with Data Center staff to update, troubleshoot, maintain and repair network infrastructure hardware as it relates to Audio Video technology

Works with vendors to troubleshoot faulty hardware and/or faulty telephone lines

Assists with the maintaining and updating of the Audio Visual inventory

Assists with the maintaining of the Audio Visual Request Tracking System through the input of scheduled events

Enters Audio Visual data, including adds/deletes and general information, into the conference room scheduling program

Acquires and maintains a highly competent knowledge of relevant products, current support policies and methods of support delivery

Identifies needs for upgrades and/or new purchases of Audio/Visual equipment

Invites feedback from end user community. Also assists in the investigation of end user
complaints and the delivery of an appropriate remedy and response.

Proactively, on a regular basis, tours all floors and visits conference rooms and site event venues

During emergency situations (i.e., network outages) tours all conference rooms to keep users informed, answer questions and provides general downtime assistance as required

Works with other offices to enhance the Audio Visual perception and service offerings

Suggests creative and efficient programs, guidelines, methods and procedures to enhance the quality of services provided by the Audio Visual staff members

Assists colleagues in the resolution of support issues

Leads or participates in special projects as requested

All other duties as assigned

Working Conditions:

Ability to work outside scheduled work time as required

Availability by phone and e-mail (24/7) is required

Work may be performed at a client site, off-site (court location, hotel, etc.) or in corporate headquarters in a professional work environment

Professional attire required

Hazards include working with electronics and Audio Visual equipment (Projectors, cameras, televisions, computers, screens, telephones, scanners) and cleaning supplies

Must be able to lift up to 100 lbs. and push up to 300 lbs.

Qualifications

Associates Degree, Computer Science Degree or equivalent experience

Certifications preferred

Minimum of two years of corporate or law firm Audio Visual experience

General knowledge of videoconferencing equipment

General Understanding of Networking

Effective written and verbal communication skills

Excellent time management skills, including the ability to meet deadlines while paying attention to details

Ability to work independently

Ability to make quick and clear decisions in accordance with Firm policy

Proven ability to work within an environment that is fast paced, requiring changing priorities

Proven customer service skills are required in order to create, maintain and enhance user
relationships

Must be able to communicate and interact effectively with people from multi-functional and diverse backgrounds

Third Party Applications Not Accepted