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Desktop Support Posted on: 16/11/2016

Infinity Consulting Solutions, Inc
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  • PLEASANTON-94566, CA, US

A+

  • Job Description

    Desktop Support Specialist

    Pleasanton, CA

    4 month - potential for extension

    Rotating on-call schedule which includes night, weekends and holidays

    The project is to replace user laptops and desktop computers in an enterprise environment.

    This will include imaging using company tools, scheduling, inventory management, installing applications, and moving client data.

    The candidate will need to be organized and have good customer service skills.

    Incumbant will provide technical support to business area management and staff for personal computer systems software, hardware and network connectivity.

    Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues. May assign and maintain user passwords for specialized software.

    Qualifications:

    PC based desk-side hardware and software support

    Prior experience with Remedy or other ticketing systems

    Exposure to Microsoft Windows client architecture and working knowledge of a broad range of applications

    Job Duties:

    Provides end user support of all IT managed systems and applications

    Works independently to resolve prioritized requests while maintaining accurate and thorough documentation, complete ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.

    Follows a prescribed trouble-shooting methodology to consistently and efficiently resolve customer requests.

    Recognize and document recurring problems and patterns of problems within the environment.

    Appropriately determines when to escalate to the next level of support.

    Create and maintain knowledge procedures

    Provides on call support as part of a rotating schedule.

    Qualifications:

    Support and troubleshoot PC related hardware and software

    Certifications in Microsoft Windows and/or A+ desired

    Dell certification or the ability to obtain certification within 3 months.

    LAN/WAN troubleshooting and administration skills desired

    High School diploma and formal training in current Microsoft Windows client platforms.

    Demonstrated organizational skills, attention to detail, the ability to handle multiple assignments simultaneously in a timely manner, and be able to meet assigned deadlines and service levels.

    Microsoft Office applications, remote control software, anti-virus, remote access
    software.

    Troubleshooting experience with hardware and software, including remote access/VPN and wireless networking.

    Document Manager


    Third Party Applications Not Accepted

  • Desktop Support
    Information Technology
  • No Preference
    Contract Only
    Other
    1
  • Candidate Requirements
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  • Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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