Technical Analyst
HOUSTON-77004, TX, US
11/16/2016
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
The Technical Analyst is responsible for coordinating the delivery of services and legacy applications for key branch and divisional customers.
The role is to ensure proper computer operations so that end users can accomplish organizational tasks.
This includes receiving, prioritizing, documenting and actively resolving escalated help requests.
Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.
Key Responsibilities:
The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
Provides advanced, hands-on technical support as escalated from Service Desk.
Communicates and escalates incidents and requests.
Logs and tracks incidents and requests; reviews incident and requests.
Investigates hardware problems and performs minor system hardware and communication
connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of the group.
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other group personnel to ensure that division priorities and standards are achieved
Adheres to and supports group standards, policies and procedures
Performs other duties as assigned
Qualifications
Bachelor's degree in information systems or three years of IT experience
Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
Third Party Applications Not Accepted
Technical Business Analyst
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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