Job Details

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Technical Business Support

HOUSTON-77002, TX, US
11/21/2016

-

Required Skills

UNIX

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

This role will be focused on providing 2nd level business support aligned to the division, both in-house and vendor-supplied. You will work with the team to manage the Production environment, triage major incidents, and escalate problems to the development teams globally.

Key responsibilities will include:

Providing support to business stakeholders on critical business applications.

Extensive interaction with the associated development teams and other support desks

Considerable involvement with customers to understand their problems and requirements

Communicating frequently to end users about incidents and problems

Ongoing support of Settlements and Trading systems

Proactively contribute ideas and solutions towards improving team processes

Ideally you will:

Have experience in the finance industry or similar high-demand IT operation models

Have experience in back office financial services technology including back & middle
office platforms

Possess an understanding of financial products, particularly those used by the Commodity & Financial Markets Group (CFM).

Have experience in fast paced working environments.

Display strong customer service focus and the ability to deliver quality support

Bring communication skills along with a strong customer service focus

Be self motivated, and the ability to work well both independently and as part of a wider team

Be able to multi-task and have excellent time management & prioritisation skills

Be fluent in both spoken and written English

Have a strong appreciation of key business drivers and the importance of a successful business/IT relationship

Perform well under pressure and provide timely and accurate solutions to systems problems

Be able to interpret SQL, Java, UNIX/shell scripts and .NET for analysis is a plus. No development is required as part of this role.

Demonstrate good problem solving skills with a focus on incident resolution and root cause remediation

Technical requirements:

University degree in engineering, computer science or equivalent

Relational database experience (ideally Sybase or Oracle)

Good working knowledge of UNIX

Strong SQL experience

Highly desirable experience with the following:

Familiarity with ITIL Incident/Change/Problem management.

Technology Platforms: Calypso, SmartStream TLM, SWIFT, GoldenSource/Market Data,
Webmethods, MQ Series, Remedy, Control-M.

Experience support trading / settlement systems in the Oil and Gas industry.