Service Desk Analyst
SCHAUMBURG-60173, IL, US
11/23/2016
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
SERVICE DESK ANALYST
Seeking an experienced Service Desk Analyst to join a growing customer-focused organization.
The ideal Service Desk Analyst should have a background working in a high volume call center role.
The Service Desk Analyst should have strong knowledge with the Microsoft Suite of products and will be responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues.
Responsibilities:
Provides friendly, courteous, and quality IT support to all users.
Strives to meet or exceed all SLA goals
Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
Supplies Level 1/2 technical support
Assists with advanced troubleshooting for special projects as directed by Team Lead
Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications)
Documents customer issues in call tracking system
Meets all required Key Performance Indicators (KPIs)
Stays current on and adheres to established policies, procedures and documentation
Skills:
2+ years in a Help Desk role
1+ years responding to a high volume of calls, preferably in call center environment
Knowledge in Microsoft Office 2007/2010/2013/365 (i.e. Word, Excel, PowerPoint, Access)
Knowledge in Microsoft Outlook 2007/2010/2013
Knowledge in Windows XP, 7, 8.1 Operating Systems
Knowledge of Citrix and VPN
Knowledge of Active Directory and user account changes a plus
Telephone helpdesk and ticketing system experience is a very strong plus.
Service Desk Analyst
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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