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Technical Support Specialist III

WASHINGTON-20005, DC, US
12/12/2016

-

Required Skills

Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

Technical Support Specialist III

Provides high quality technical support .

Analyzes and resolves complex problems with client computing devices, operating systems, productivity suites and related hardware and software, functioning as an expert resource.

Plans, installs and deploys client computing devices and related software and peripheral hardware. May lead and direct the work of others.

Experience:

Five (5) years' experience in the IT field.

Four (4) years' experience providing customer-facing technical support.

Team lead experience for end user-focused technology deployments.

Knowledge of, and materially demonstrable skill in using/configuring or applying, the following:

IT concepts, principles, methods, and practices

Microsoft Windows in an Active Directory environment

Microsoft Office, especially Word, Excel, PowerPoint and Outlook

Internet applications such as web browsers

Local area networking (TCP/IP) principles and methods

Wireless networking (802.11) principles and methods

Client device remote access principles and methods

Mobile devices provisioning, support access and principles

Client device remote access principles and methods

Operating system and application deployment principles and methods

Materially demonstrated ability to provide in-depth support for client computers and mobile devices, including knowledge of and experience using the following technologies or processes:

Windows 7 or later installation, configuration and deployment in an Active Directory environment

Deployment and management of desktop security using centralized policies (e.g., Group Policies), file system permissions, client computer operating system security settings and disk encryption

Troubleshooting and successful remediation of client computing and peripheral hardware devices, operating systems, device drivers and performance issues

Troubleshooting and successful remediation of client computing network connectivity and remote access issues

Creation, capture and management of client device operating system images (e.g., using Windows AIK, Deployment Services or Symantec Ghost Suite)

Planning for and deployment of client computer system images (e.g., using Microsoft
Deployment Toolkit, System Center Configuration Manager, Symantec Ghost Suite)

Configuration and troubleshooting of Mobile devices

Windows PowerShell for system administration

Knowledge of and experience using the following technologies is a plus:

Client application deployment using automation (e.g., using Group Policies, System Center Configuration Manager, Dell Kace, etc.)

Apple Mac OS X 10.6 or higher, especially in an Active Directory environment

Windows PowerShell programming for automation of complex or repetitive processes

Microsoft Windows Server network file and print shares, especially in an Active Directory environment

Microsoft Active Directory computer and user account creation and configuration

Cloud-based enterprise email systems, especially Google Apps

Enterprise service desk software, especially Zendesk

Building data network cabling (TIA/EIA-568-C)

Analog and ISDN telephony equipment, cabling and services, especially Telecommunication Centrex

Telephone voicemail systems, especially AVST CallXpress

Cable television distribution systems and equipment, including modulators, RF amplifiers, fiber nodes

ERP business systems, especially Oracle PeopleSoft

Learning management systems, especially Blackboard Learn

Lecture capture systems, especially Panopto

Current certification as a desktop technician required, e.g.,

CompTIA A+

Microsoft Certified Solutions Associate (MCSA) for Windows 7 or later