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Help Desk Support Technician

ARLINGTON-22201, VA, US
01/12/2017

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Required Skills

A+ certification

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Help Desk Support Technician

Responsibilities:

The Help Desk Support Technician will be responsible for supporting the daily operations. This is a fast-paced position that will require you to provide assistance to internal employees through various forms of communication (in person, over the phone or through written communications).

We are looking for someone to be energetic, customer service focused and enjoy solving technical problems.

Job Functions:

Analyze and resolve application and/or technical support issues upon first contact with internal employees by responding to incoming support requests by way of telephone and electronic communication (e.g. e-mail messages, instant messaging, ticketing system, etc.)

Ability to resolve problems via remote management tools or provide/dispatch deskside support (occasional travel to locations may be required)

Develop polished and professional learning content suitable for direct distribution to employees such as job aids, quick reference guides, FAQs and multimedia visual aids
Conduct periodic training sessions such as individual new hire onboarding and on-the-job training

Obtain/maintain the customer-focused, professional and technical skill sets needed to support the organization's support needs (e.g. application, hardware, network infrastructure, etc.) as well as the implementation of any new initiatives/solutions that the company pursues.

Participate in IT Emergency Pager Rotation.

Qualifications:

Bachelor's Degree in Information Services is preferred.

The ideal candidate would have 6 -12 months of experience in an administrative/customer service/technical support role and intermediate level technical and networking skills are required.

CompTIA A+ certification or HDI Support Center Analyst certification. If you do not have these certifications, you will be required to successfully obtain them within your first 90 days with the company.