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Delivery Support Engineer

NEW YORK-10007, NY, US
07/02/2018

-

Required Skills

CRM

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Delivery Support Engineer

Key Responsibilities:

Collaboration with global IT delivery team to ensure a high level of application support is provided to the internal clients in the Americas and overseas regions.

Analysis, troubleshooting and ongoing management of issues and incidents for key business applications.

Ongoing effective risk management.

Identification of technical enhancements designed to deliver increased customer value.

Identification of process automation or improvement opportunities.

Day to Day Duties:

Maintenance of existing applications and onboarding of new applications, including deployment in a controlled desktop environment.

Identification of data or application code fixes, risk remediation actions, management of issue resolution and communication of these to global development teams.

Communicating and collaborating with local and global colleagues.

Identification and escalation of technical or data related risks. Adherence to all risk management policies and procedures.

Ongoing maintenance of technical and end-user documentation for all changes.

End-user focused change management to ensure effective adoption of technology change.

Experience Required:

Bachelor's degree in computer science, engineering, information technology or equivalent experience.

Excellent written and verbal communication.

Excellent customer service.

Experience managing systems, IT operations, and data management with a good understanding of Application architecture.

Experience managing change, including Project Management of small projects.

Scripting and/or Systems Integration experience.

Experience managing SaaS applications and cloud-based infrastructure or applications.

Ability to remain calm under pressure and when faced with adversity or urgent issues.

Enjoys a fast-paced work environment and working with global counterparts.

A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents.

Able to view current processes and procedures as opportunities for enhancement, tuning, and improvement.

Preferred

Experience with CRM, desktop productivity, automation, monitoring, Business Intelligence and collaboration tools/applications.

Experience working in the Financial Services industry.

Experience working within a large corporate institution.