Job Details

Applications Support - Advanced

JERSEY CITY-07302, NJ, US
07/09/2018

-


Required Skills

    SQL
Company

Infinity Consulting Solutions, Inc

Experience

-

Job Description

Infinity Consulting Solutions (ICS) is seeking an expert in application development skills for more than one technology as well as multiple design techniques for a client of ours in Jersey City area.

Job Description:

- Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software

- Working proficiency in one or more general purpose programming languages



Responsibilities:

• Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees

• Providing support on the suite of Digital & Client Onboarding applications, Client Services & Operations applications or Investment applications

• Using your knowledge and exemplary customer service skills to resolve email and phone inquiries

• Trouble shooting issues using basic technology skills (reading logs, basic sql) and working closely with Level 2 and 3 system-facing teams to manage resolution of application issues.

• Documenting all inquiries, troubleshooting steps and resolutions

• Ensuring the accurate and timely escalation and resolution of all inquiries

• Working with the business, technology, and operations to manage competing priorities

• Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements

• Liaising with Technology project managers/business Contract Analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current

• Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions

Requirements/Objectives:

• Significantly improve the quality of service and proactively contribute to the enhancement of the user experience

• Be user centric and manage the relationship throughout the resolution process with regular end-user updates

• Responsible to support applications



Qualifications:

• 5 years experience in an Application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.

• Strong trouble shooting skills, technical skills especially in the use of SQL

• Private Bank, Private Wealth Management experience preferred

• Excellent knowledge of financial products and core banking processes.

• Ability to communicate with all levels within the Firm, extensive experience within the front-office space

• Exemplary customer service, organizational and disciplined time management skills that render positive results

• Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative

• Customer focused and service oriented, with a proactive customer approach

• Demonstrate ability to establish and maintain effective customer and peer relationships

• Detail oriented with superior written, verbal, and problem solving skills

• Good command of the English language. Fluency in second world language is a plus.

• Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment

• Ability to apply business knowledge to new situations

• Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required

• Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)


Application Support Analyst
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
-
-

Walkin Information
-
-
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
-