Job Details

System Administrator (Lead)

HOUSTON-77002, TX, US
07/09/2018

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Required Skills

    Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

2 to 5 Year(s)

Job Description

Currently looking for a System Administrator to be assigned to the #1 client of the organization.

There are 2 others that will be assisting you in this role, but you will be looked at as the leader of the team.

You will not have to worry about the true managerial duties of the role, but you will be looked at as the main point of contact with the account.

You will also be responsible for client facing with the client.

Essential Duties and Responsibilities:

· IT Support relating to technical issues involving Microsoft's core business applications and operating systems

· Support of disaster recovery solutions

· Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Remote access solution implementation and support: VPN, Kaseya and other tools

· Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

· System documentation maintenance and review in ConnectWise

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages





Additional Duties and Responsibilities:

· Improve customer service, perception, and satisfaction

· Fast turnaround of customer requests

· Ability to work in a team and communicate effectively

· Work with the CSRs to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

· Escalate service requests that require engineer level support

· Responsible for entering time and expenses in ConnectWise as it occurs

· Enter all work as service tickets into ConnectWise





Knowledge, Skills, and/or Abilities Required:

· Advanced understanding of operating systems, business applications, printing systems, and network systems

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

· Diagnosis skills of technical issues

· Ability to multi-task and adapt to changes quickly

· Technical awareness: ability to match resources to technical issues appropriately

· Service awareness of all organization's key IT services for which support is being provided

· Understanding of support tools, techniques, and how technology is used to provide IT services

· Typing skills to ensure quick and accurate entry of service request details

· Self-motivated with the ability to work in a fast moving environment

Currently use a mix of both Windows 8/10 and Mac OS X, and Active Directory, so familiarity with these technologies is a big plus. Candidates should have 2-5 years of experience in a helpdesk or similar customer-facing role.


Systems Administrator
Information Technology

No Preference
Contract To Hire
Other
1

Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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