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Desktop Support Technician Posted on: 16/07/2018

Infinity Consulting Solutions, Inc
  • 5 to 7 Year(s)
  • -
  • CHICAGO-60603, IL, US

Microsoft MCP

  • Job Description


    Maintain in-depth knowledge and understanding of our technologies, hosted apps, & services

    Deep Active Directory knowledge. Creating and maintaining User Accounts, Executing
    Password Resets, Creating Distribution Lists, in depth knowledge of user provisioning

    Provides local support for all software applications, hardware and technology solutions utilized by our pack

    Consults with line management for technology guidance when appropriate

    Collect analyzes and track trends and metrics in partnership with leadership and the enterprise technology team to develop and deploy long-term solutions for technology issues

    Identifies technology training and coaching opportunities for individual and team business partners by standardizing undocumented processes, knowledge base and best practice guides

    Communicate highly technical information to both technical and non-technical users

    Provides leadership in concert with our management team to identify opportunities where technology solutions can be deployed to solve business problems

    Provides support for enterprise deployments of new technology solutions

    Provides support for distributed enterprise locations and technologies when possible

    Instill client confidence in our infrastructure, processes, and personnel

    Provide on-call after hours support on a rotating schedule with other engineers

    Ensures change management processes are followed for changes impacting our environment


    Bachelor’s degree in STEM or a related field

    Five years previous technology help desk and/or Call Center support experience

    Strong knowledge of Microsoft cloud based applications (Office 365 Admin Portal and Alert monitoring, Azure, SharePoint, Exchange, Yammer, Dynamics 365, OneDrive, and Project)

    Hands on experience in Windows and Mac OS environments

    Proficiency with Skype for Business, OneDrive and Microsoft Teams

    Demonstrated consultation and strong communication ability

    Strong office and project organizational skills, attention to detail, time management and communication skills

    Deep understanding of Active Directory and Azure Active Directory

    Support of various browsers Microsoft Internet Explorer 11, Chrome, Edge, etc.

    Proficiency with appropriately handling spam, malware, and third party security platforms

    Ability to utilize SCCM and support distributed users with remote assist tools

    Experience with networked infrastructure technologies such as printers, switches, routers and wireless access points

    Understanding of the OSI model

    Hospitality experience

    Ability to lift up to 50 pounds

    Microsoft MCP or CCA certification a plus

    Experience with VoIP a plus

    Experience with server technologies, Exchange Online, SharePoint a plus

  • Desktop Support
    Information Technology
  • No Preference
    Contract To Hire
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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