NOC Technician
NEW YORK-10012, NY, US
07/16/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
Our MSP client has a NOC Technician job opening at their Headquarters in NYC.
This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider.
The NOC Technician must display a high-level of professionalism and sound judgment at all times by promoting superior service to their clients.
Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).
Specifically, the NOC Technician will provide a high level of incident management support.
Working to proactively detect issues in circuits, networking gear, and servers; this position will be responsible for the monitoring of applicable Network Operations Center (NOC) with network management tools, troubleshooting L1 and L2 support issues, and facilitating communication on issues.
RESPONSIBILITIES:
Monitor alerts and troubleshoots issues
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner
Interact with clients using clear and concise communication in order to facilitate ticket status updates and product availabilities
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply the most effective resolution methodology
Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience
1-3 years of related IT experience with enterprise monitoring systems Knowledge of SNMP alerting concepts and mechanisms preferred
Excellent desktop and troubleshooting skills
Hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote
VPN Software, and Microsoft Office Suite
Impeccable verbal/written communication
Exhibit a high-level of professionalism and sound judgment
Experience with ConnectWise or similar ticketing system preferred
NOC Technician
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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