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Business Analyst

COLUMBUS-43206, OH, US
07/16/2018

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Required Skills

communication skills

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Infinity Consulting Solutions (ICS) is currently seeking a talented Senior Business Analyst for a contract opportunity with one of our clients in the Columbus, Ohio area.

Description:

As a business analyst you’ll work within the organization, helping to lead the change management Service Now Transformation in line with company goals. You’ll need to be a
Service Now expert with proven Business analytical experience in leading the planning and implementation of this critical integrated toolset as a solution for Global Change
Management and cross process Performance Analytics.

You will need to understand the current organizational situation, identify current challenges, have excellent planning/ project management and be able to effectively lead transition/migration activities to provide exceptional delivery to deadline for key program goals.

You will also play a key role in communicating between internal departments and external parties, acting as a ‘translator’ where necessary to incorporate how Service Now can support the organization’s Change Management and Performance Analytics needs.

Responsibilities:

be a Service Now expert with proven experience in leading transformational and migration activities for this critical firm wide toolset implementation

have proven experience in data mapping to ensure that he derived solution is delivered in
line with documented global data requirements

have proven experience in process mapping to ensure continuity in documented global risk and process requirements

have experience of working in an Agile environment for the rapid delivery of multiple Service Now transformational goals

communicate with internal colleagues to understand the needs of departments and the organization as a whole;

work with external stakeholders to understand and investigate feedback into the Service Now tool;

use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes;

consider the opportunities and potential risks attached to the suggestions you have made;
identify the processes and information technology required to introduce your recommendations;

gain senior management agreement of the best method of introducing your recommendations to the business;

communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;

produce written documentation to support your work, report on your findings and to
present to stakeholders when necessary;

support the staff and teams in making the recommended changes, including helping to resolve any issues;

ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation

Skills:

Service Now process transformation and performance analytics experience

excellent communication skills, with the ability to talk to and present to a range of
audiences, sometimes acting as a translator between parties;

the ability to motivate others and lead change;

the ability to work under pressure on multiple work stream within demanding project timeframes;

a passion for creating solutions with a positive attitude to change;

excellent analytical skills and an informed, evidence-based approach;

proven data mapping/modelling experience

a clear understanding of the importance of risk and process continuity during major transformational change.

a good understanding of information technology outside of the core requirements of the role.