Job Details

Administrative/Customer Service

DULLES-20104, VA, US
07/17/2018

-


Required Skills

    computer skills
Company

Infinity Consulting Solutions, Inc

Experience

-

Job Description

Administrative/Customer Service

Handle day to day customer service, and operations responsibilities for Exports.
Including, but not exclusively, client setup, export compliance review of each file, file setup, edoc scanning, international correspondence, quoting, client maintenance, and any other tasks or duties associated with the export product.

SUMMARY DESCRIPTION

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Export Department.

KEY RESPONSIBILITIES:

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Air Export Files and reporting

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the DLSOPs

Meet KPI standards in accordance with the Company’s procedures

Overseas communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary.

Meets company standards of 52 hours training per year per employee.

Complete mandatory training when required

Promote compliance in diligently following all company policies and regulations and
performing the task at hand with outstanding integrity and pride.


Skills:


Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Good computer skills (Excel, Word).

Fluent in English.


Administrative Assistant
Business Services

No Preference
Contract To Hire
Other
1

Candidate Requirements
-
-

Walkin Information
-
-
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
-