Job Details

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Technical Support Specialist

DENVER-80014, CO, US
07/18/2018

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Required Skills

Network - OS, MS Office 2010/2013

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

IT Support Specialist

Six-Month Contract-to-Hire

Denver, CO

Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role!
Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team. This is a six-month contract-to-hire and is located in the heart of downtown Denver.

Job Functions:

- Work in a team environment, completing Tier I and II Help Desk support & troubleshooting in a Windows and Mac environment.

- Local and remote support of Corporate Users - Desktops, Printers & Phone Systems.

- Prioritization of incoming Phone, Ticket & Email requests for technical assistance - utilization of next level of staff for escalations.

- Assistance with operational, hardware, application and/or network connectivity issues - both computers and phone systems.

- Log and track calls and tickets utilizing ServiceNow.

- Assist with new user workstation setup - computer/phone/email, etc.

- Assist IT Teams when shorthanded.

Requirements:

- MS Office 2010/2013 troubleshooting proficiency (Word, Excel, Outlook, etc.)

- Understanding of MS Windows Server & Desktop Systems, as well as Mac OS.

- Extensive troubleshooting skills & willingness to take on all computer-related issues - meeting company objectives and working well in a team environment.

- Strong understanding of Network - OS, Security, Ethernet, TCP/IP DNS, SCCM, WSUS, VPN & Remote/Wireless communication.

- Understanding of Active Directory and ability to manage user accounts (Manage Engine, AD Manager, DesktopCentral preferred).

Education/Experience:

- BS in Comp Sci, Info Systems or related

- 3+ years of Desktop Support experience in multi-operating systems environment (WindowsXP/Vista/7/10 & Mac OS)

THIRD PARTY APPLICATIONS NOT ACCEPTED