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Sr. Unified Communications and Voice Engineer

NEW YORK-10009, NY, US
07/20/2018

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Required Skills

Microsoft Lync 2013

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Global Financial Services client is seeking a Senior Unified Communications and Voice Engineer to join their NYC team.

The senior voice and messaging (unified communications) engineer will be based in the New York office and will be responsible for providing unified communications engineering, implementation and support for 350+ staff across multiple locations in the Americas region, including seven offices in six countries.

The voice and messaging engineer will work closely with global colleagues, including Head Office in London and expected to take ownership for Americas voice and unified communications initiatives, engage and own the relationship with regional and global voice vendors supporting the Americas estate, as well as contributing significantly to the architecture and direction of global projects and support.

The role will entail a mixture of day-to-day support as well as regional and global project work across the Microsoft Lync/Skype platform and the BT turret dealer-board environment.

Responsibilities

Operate in a global team to support and maintain the global UC estate and Americas BT turret environment

Troubleshoot voice issues with Skype 2013 global estate and liaise with vendors regarding the BT dealer board environment

Collaborate closely with Wintel / Exchange / AD engineers to maintain and support mobile telephony / MDM infrastructure

Create, document, own and escalate issues and problems in accordance with ticketing standards and SLAs.

Adhere to departmental policies for reporting and managing requests and change control.

Support and maintain the BT and Verba voice recording environment inline with regional regulatory requirements

Manage Unified Communications platform MS Skype for Business, Sonus gateways, Verba recording estate, Actiance Vantage

Responsible for managing the BT turrets platform, voice-mail and voice recording

Understand the global infrastructure and maintain the global infrastructure as part of the global UC team

Provide troubleshooting, expert advice and guidance within the IT voice and messaging fields of expertise

Lead the voice and messaging elements of projects for the Americas region; provide subject matter expertise

Monitor availability and performance of voice and messaging systems and rectify issues

Implement and support of turret direct-dial leased line services for trading as provided by extranet services including IPC, BT Radianz and TNS

Maintain, upgrade, recover, troubleshoot and provide general support of voice and messaging platforms

Plan and implement patches, hotfixes and upgrades to and Microsoft Skype environment at
server and client application levels

Monitor availability and performance of voice and messaging systems

Maintain and periodically test Disaster Recovery Voice Infrastructure for US and Americas offices.

Document processes for internal policies and procedures related to voice and messaging

Assess, document and implement changes as required in conjunction with risk and security teams

Perform infrastructure configuration management activities, and follow change management procedures for implementing any changes to the production voice and messaging environment

Adherence to all ITIL best-practice, including formal change, incident, problem and asset management processes

Manage relationships with a mixture of external vendors and 3rd party providers for voice and messaging services

Position Requirements

Bachelor's degree in information technology, computer science or other relevant field (or relevant combination of education and work experience).

5+ years of relevant work experience, preferably in financial services with Lync / Skype for Business / Turret and Exchange (2010/2016/online).

Desired Certifications: Core Solutions of Microsoft Lync 2013;Deploying Enterprise Voice with Lync 2013; Sonus Accredited Technical Professional (SATP) Client 1k/2k

Experience in implementation, migration and support / Hybrid for Office 365

Strong experience in SIP, SIP trunk integration and gateways

Strong experience with voice MPLS networks

Experience in supporting Global Messaging and Lync environment

Experience in troubleshooting voice quality issues with Lync / Skype for Business / session boarder controller (Sonus Voice gateways preferable)

Knowledge of monitoring tool and platforms

PowerShell and scripting experience – strong plus.

Work well individually and within a team environment

Ability to proactively execute and deliver changes to enhance IT deliverables.

Manage multiple activities while maintaining priorities.

Extremely detailed oriented with excellent prioritization skills

Strong problem solving and problem management skills

Comfortable supporting technology remotely and hand-on in remote data centres