Infinity Consulting Solutions, Inc
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Help Desk Support Analyst Tier 1 Responsibilities: Provide 1st line technical support by responding to user requests. Take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from users and help resolve hardware and/or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Arrange for external technical support where problems cannot be resolved in-house Stay current with system information, changes, and updates. Requirements: Strong knowledge of Mac-based operating systems Experience with XenDesktop Experience with using and troubleshooting applications within a network environment (permissions, calendar sharing, delegation) Experience with using and troubleshooting Chromebook Applications Basic understanding of PC hardware set-up and configuration. Web browsing ticketing system experience