Job Details

Help Desk Analyst

NEW YORK-10017, NY, US
07/20/2018

-


Required Skills

    XenDesktop
Company

Infinity Consulting Solutions, Inc

Experience

-

Job Description

Help Desk Support Analyst

Tier 1

Responsibilities:

Provide 1st line technical support by responding to user requests.

Take ownership of user problems and be proactive when dealing with user issues.

Respond to inquiries from users and help resolve hardware and/or software problems.

Support users in the use of Computer equipment by providing necessary training and advice.

Arrange for external technical support where problems cannot be resolved in-house

Stay current with system information, changes, and updates.

Requirements:

Strong knowledge of Mac-based operating systems

Experience with XenDesktop

Experience with using and troubleshooting applications within a network environment (permissions, calendar sharing, delegation)

Experience with using and troubleshooting Chromebook Applications

Basic understanding of PC hardware set-up and configuration.

Web browsing ticketing system experience



Help Desk Support
Business Services

No Preference
Contract Only
Other
1

Candidate Requirements
-
-

Walkin Information
-
-
-

Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
-