IT Support Specialist
CHICAGO-60608, IL, US
07/22/2018
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Required Skills
troubleshooting of hardware, SQL
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Support Specialist
Experience Preferred:
Windows XP, Server 2003, 2008, Active Directory basics
Office 2007, 2010.
Understand Client/Server applications, desktop maintenance.
Must have excellent communication skills, problem-solving skills.
Positive attitude crucial. Must be customer service focused.
Ability to learn fast. Integrity to get the job done.
Printers, general networking.
SCCM, SQL experience is a plus.
Job Summary
The Desktop Support Specialist is the first tier level of diagnosis, resolution, and contact for the various departments within the company.
Provide 1st level support for computer systems used by employees. Assist in analysis of new technical requirements as assigned by manager. Provide timely support to all staff. Assist team members as needed.
Primary Responsibilities
Troubleshoot and assess software and hardware problems
Follow escalation process as needed.
Answer, evaluate, and prioritize incoming IT tickets (telephone, voice mail, e-mail, and in-person).
Follow-up communicate to appropriate parties regarding ongoing issues resolution and
status for open tickets.
Engage users to collect information about problems and lead users through diagnostic procedures to determine source of error as well as educate and instruct end-users on various application and hardware issues.
Handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, escalating more complex problems and/or outages to the manager and/or senior IT.
Log and track issues using ticketing system and maintain historical records and related problem documentation.
Systematic approach to reported problems. Analyze and evaluate and make recommendations to the manager.
Monitors and escalates alerts.
Job Skills
Demonstrate a working knowledge of company IT systems.
Proficient in basic troubleshooting of hardware, software and VoIP phone systems.
Effectively contributes and communicates with the team, staff, and manager.
Demonstrates ability to adjust priorities based on changing situations
Able to recognize and analyze problems and develop timely solutions with minimal supervision.
Support Analyst
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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