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Desktop Support Technician

CHICAGO-60608, IL, US
07/30/2018

-

Required Skills

Microsoft's Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

DESKTOP SUPPORT TECHNICIAN

Seeking an experienced and personable Desktop Support Technician to handle the day-to-day hardware/software and maintenance needs for an established legal group downtown.

The Desktop Support Technician will be responsible for doing desktop hardware break/fix/installation, software installation, desk-side troubleshooting, printer support, re-imaging computers, inventory control for desktops and notebooks, user account maintenance, and inputting and tracking all desktop calls via our call tracking system.
In addition, this role will also provide video conferencing support as needed.

The Desktop Support Technician is a highly visible role working with office personnel and attorneys on a daily basis.

The ideal candidate must have a high degree of customer service skills and excellent communication and interaction skills.

Responsibilities:

Provides support for all desktop hardware (including system installation, moves and printer maintenance).

On an as needed basis and in coordination with applications or network engineers, provides support and troubleshooting assistance for supported programs.

Works with hardware and software vendors to resolve problems when needed.

Performs user account maintenance tasks.

Works with Service Desk ticketing system to ensure timely problem resolution/documentation.

Performs audio video conference setup and configuration.

Assist as needed with telecommunications moves/adds/changes and troubleshooting.

On an as needed basis, provides computer room operations assistance.

Requirements:

2+ years working as a Desktop Support Technician in a professional setting

Certificate from an approved technical/computer school (or equivalent experience)

A+ and/or networking certifications a plus.

Bachelor's Degree not required but is considered a plus.

Demonstrated experience supporting operating systems, the Microsoft Office product suite as well as firm-supported enterprise applications (e.g., document management, CRM, etc.).

Experience with Microsoft's Active Directory considered a plus.

Experience working with mobile devices (e.g.iPhone, iPad, Android, Blackberry, etc.).

Experience in troubleshooting hardware-based issues required.

Ability to move, lift and install computer equipment (up to 40 pounds).

Excellent oral communication skills.

Excellent written communication that is technically sound, grammatically correct and without typographical errors.

Excellent customer service skills.

Ability to follow instructions accurately.

Possess strong interpersonal skills with ability to build strong relationships. Including the ability to interact with people in a manner that shows sensitivity, tact, and professionalism.

Must be highly organized and be sensitive and responsive to internal and external client demands and deadlines.

Must be highly motivated, personable, self-starter who is able to manage multiple projects simultaneously and successfully, many with tight deadlines.

Proactively keeps others informed of progress; communicates to balance and prioritize competing deadlines.

Ability to assess, adapt and reprioritize projects quickly when situations change.

Able to work with all levels of firm management, independently and as part of a team.