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Technical Operations Lead

CHARLESTON-29415, SC, US
08/20/2018

-

Required Skills

Linux

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Responsibilities:

Lead Technical Operations team to provide technical support and subject matter

expertise to users of the CAT application(s)

Build relationships with internal and external stakeholders to expeditiously resolve

requests and build knowledge bases to assist in future incident triage and resolution

Work within established service level frameworks

Assist in resolution of incidents involving:

CAT application technical questions

Credentials management (forgotten passwords, Yubikey usage)

Network-connectivity infrastructure questions including: IP Address

allocation and firewall/router configuration

Collect necessary information to escalate and coordinate issues with core

SRE / Application Development teams when additional input is required

Provide mentorship and best practices to enable mutual advancement of the team

Potential to migrate to a Site Reliability Engineer / Development role for suitably

qualified candidates over time

Ideal skills will include:

3+ years of Support Desk experience ideally as a Level 2 analyst, 1+ years experience in a

leadership role

Extensive experience in customer interaction and support

Extensive experience in training and guiding Support Desk analysts

Track record of success and accountability while taking personal responsibility very

seriously

Ability to lead, influence and motivate a team of analysts and incident handlers, from

novice to advanced level experience

Ability to work well and thrive in a collaborative and fast paced environment

Knowledge of internet technology and protocols including DNS, HTTP, SMTP and related

technologies

Passion for information security

Knowledge of information security principles, including risk assessment and

management, threat and vulnerability management, incident response, and identity and

access management

Knowledge of network infrastructure and associated network protocols and concepts

Advanced analytical and problem-solving skills

Exceptional written and verbal communication skills

Highly self-motivated and directed with strong initiative to enhance processes

Demonstrated experience working with stakeholders on both business and technical

teams

Ability to effectively prioritize and execute tasks in a high-pressure environment

Prior experience in the financial services / trading / fintech environment

Qualifications:

Bachelor's degree in information systems or computer science

Strong Unix/Linux command line skills

Deep understanding of common agile development methodologies and product

development life cycles