Help Desk
WASHINGTON-20008, DC, US
08/27/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
Help Desk Analyst
Hours: 1:30 p.m. - 10:00 p.m.
Summary:
Responsible for providing technical assistance and support related to company computer systems, hardware, software, and remote access.
Responsibilities:
Provide technical assistance and support for incoming inquiries related to firm computer systems, hardware, software, and remote access
Respond to support requests either in person, over the phone, or via email in a professional, confident, and courteous manner
Thoroughly document support requests using the helpdesk ticketing system
Follow up with customers, provide feedback, and see problems through to resolution
Keep up-to-date with the firm's policies and procedures as they apply to the usage of technology
Write tips, frequently asked questions, and knowledge articles for the firm's intranet and helpdesk knowledgebase
Stay up-to-date on firm technology through self-guided learning and review of training materials created by the training staff
Availability to provide onsite and remote coverage outside of normal business hours as needed
Required:
Minimum of 3 years working on a Help Desk or related experience
Previous exposure to law firm environment or legal documents highly preferred
Excellent verbal, written, and interpersonal skills
Proven experience working in a stressful environment
Familiarity with Windows 7/10 operating systems and Active Directory
Knowledgeable primarily on application specific questions (Microsoft Office 2010 and higher, Adobe Acrobat, iManage), remote access (Citrix and VPN), and mobile devices
Excellent follow through, attention to detail, and organizational skills
Ability to work independently and in a team environment
Excellent Customer service
ITIL v3 certified or familiarity with ITIL's best practices
Help Desk Support
Business Services
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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