Job Details

Help Desk

WASHINGTON-20008, DC, US
08/27/2018

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Required Skills

    Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Help Desk Analyst

Hours: 1:30 p.m. - 10:00 p.m.

Summary:

Responsible for providing technical assistance and support related to company computer systems, hardware, software, and remote access.

Responsibilities:

Provide technical assistance and support for incoming inquiries related to firm computer systems, hardware, software, and remote access

Respond to support requests either in person, over the phone, or via email in a professional, confident, and courteous manner

Thoroughly document support requests using the helpdesk ticketing system

Follow up with customers, provide feedback, and see problems through to resolution

Keep up-to-date with the firm's policies and procedures as they apply to the usage of technology

Write tips, frequently asked questions, and knowledge articles for the firm's intranet and helpdesk knowledgebase

Stay up-to-date on firm technology through self-guided learning and review of training materials created by the training staff

Availability to provide onsite and remote coverage outside of normal business hours as needed

Required:

Minimum of 3 years working on a Help Desk or related experience

Previous exposure to law firm environment or legal documents highly preferred

Excellent verbal, written, and interpersonal skills

Proven experience working in a stressful environment

Familiarity with Windows 7/10 operating systems and Active Directory

Knowledgeable primarily on application specific questions (Microsoft Office 2010 and higher, Adobe Acrobat, iManage), remote access (Citrix and VPN), and mobile devices

Excellent follow through, attention to detail, and organizational skills

Ability to work independently and in a team environment

Excellent Customer service

ITIL v3 certified or familiarity with ITIL's best practices



Help Desk Support
Business Services

No Preference
Contract To Hire
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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