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Desktop Support Technician

HOFFMAN EST-60067, IL, US
09/07/2018

-

Required Skills

technical writing skills

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

The Desktop Support Technician responds to support requests from end-users and works to resolve their issues professionally and efficiently.

This individual is responsible for managing all aspects of the end-user computing environment.

The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.

Responsibilities:

Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base

Maintains updated ticket statuses and documents progress on all issues using company service tracking system

Creation and management of user accounts and profiles; provides support for password issues

Execute terminations, disabling expired accounts in accordance with IT and HR procedures

Build and install new user computers and conducts initial user training

Maintains asset records for all IT related equipment and licensing

Creates and maintains end-user documentation, support procedures, and knowledgebase articles

Support and maintain the Microsoft Office suite, including Outlook connectivity

Monitor for and repair virus and malware related issues

Maintain quality of service by enforcing desktop and organizational standards

Diagnose and solve hardware/software faults

Repair and replace computer and peripheral hardware

Learn and support the roll-out of new applications

Work with IT Purchasing Analyst to obtain quotes for Hardware and software

Manage stock of equipment, consumables, and other supplies

Maintain the IT computer hardware life-cycle

Creation and management of phone extensions

Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment

Maintain physical office infrastructure – cabling, AV Equipment etc.

Manage local physical security system

Perform and assist in project work

Qualifications:

Experience in a high pressure environment with the ability to prioritize and set reasonable expectations to all levels

3 years of experience in end-user support role, both on premise and remote

Excellent problem solving skills, people skills, and both verbal and written communication skills

Excellent PC, laptop, and peripheral hardware skills

Strong understanding of Windows desktop operating systems; primarily Windows 10
Professional

Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls

Experience with Microsoft Active Directory; ability to add and remove users and rights

Experience with computer imaging and software deployment a plus

Experience with technical writing skills for creating and updating processes and procedures