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Desktop Support Technician Posted on: 07/09/2018

Infinity Consulting Solutions, Inc
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  • HOFFMAN EST-60067, IL, US

technical writing skills

  • Job Description

    The Desktop Support Technician responds to support requests from end-users and works to resolve their issues professionally and efficiently.

    This individual is responsible for managing all aspects of the end-user computing environment.

    The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.


    Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base

    Maintains updated ticket statuses and documents progress on all issues using company service tracking system

    Creation and management of user accounts and profiles; provides support for password issues

    Execute terminations, disabling expired accounts in accordance with IT and HR procedures

    Build and install new user computers and conducts initial user training

    Maintains asset records for all IT related equipment and licensing

    Creates and maintains end-user documentation, support procedures, and knowledgebase articles

    Support and maintain the Microsoft Office suite, including Outlook connectivity

    Monitor for and repair virus and malware related issues

    Maintain quality of service by enforcing desktop and organizational standards

    Diagnose and solve hardware/software faults

    Repair and replace computer and peripheral hardware

    Learn and support the roll-out of new applications

    Work with IT Purchasing Analyst to obtain quotes for Hardware and software

    Manage stock of equipment, consumables, and other supplies

    Maintain the IT computer hardware life-cycle

    Creation and management of phone extensions

    Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment

    Maintain physical office infrastructure – cabling, AV Equipment etc.

    Manage local physical security system

    Perform and assist in project work


    Experience in a high pressure environment with the ability to prioritize and set reasonable expectations to all levels

    3 years of experience in end-user support role, both on premise and remote

    Excellent problem solving skills, people skills, and both verbal and written communication skills

    Excellent PC, laptop, and peripheral hardware skills

    Strong understanding of Windows desktop operating systems; primarily Windows 10

    Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls

    Experience with Microsoft Active Directory; ability to add and remove users and rights

    Experience with computer imaging and software deployment a plus

    Experience with technical writing skills for creating and updating processes and procedures

  • Desktop Support
    Information Technology
  • No Preference
    Contract To Hire
  • Candidate Requirements
  • Walkin Information
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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