Jobe Details


Customer Service Representative Posted on: 15/09/2018

Infinity Consulting Solutions, Inc
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  • DES PLAINES-60016, IL, US

Microsoft Office

  • Job Description

    ICS is seeking 10 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals.

    Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written.

    Daily responsibilities include but are not limited to:

    Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods.

    Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans

    Accurately process payments/payoffs

    Initiate successful collection calls for loans that are in and/or near default

    Enhance customer experience with a high level of customer service

    Maintain knowledge of all loan products and changes that occur through process improvement

    Establish and maintain positive working relationships with all customers (internal/external) and coworkers

    Respond and follow up to all customer inquiries and pending items in a timely manner and resolve questions and issues

    Ensure that all work follows Federal and State law policies and procedures

    Act in the first contact capacity which includes delegation of potential leads and aggressive follow up

    Requirements

    Recent banking, sales, consumer finance or customer service experience

    Ability to communicate effectively, prioritize tasks, organize, negotiate and make important decisions

    Strong working knowledge of relevant computer software including Microsoft Office and ability to work within more than one program simultaneously

    Must possess thorough knowledge of basic math in order to handle and compute financial transactions

    Must be able to handle multiple projects at one time and meet deadlines

    Must be a team player with a strong work ethic and outgoing positive attitude

    Work well in fast paced environment

    Must possess the ability to use discretion in the controlling of confidential information

    Excellent communication, customer service and sales skills


  • Customer Service Rep (Level 2)
    Customer Service Representative
  • No Preference
    FullTime Job
    Other
    1
  • Candidate Requirements
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  • Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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