Job Details

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IT Support Technician

DENVER-80002, CO, US
09/18/2018

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Required Skills

Office 365 & Windows 7+

Company

Infinity Consulting Solutions, Inc

Experience

2 to 5 Year(s)

Job Description

Are you an eager and flexible IT Support Technician with a desire for growth in the technology space? Are you patient, persuasive and adaptable - thriving in collaborative and project-driven environments? This may be the role for you!

Job Functions:

- In-person and over-the-phone technology troubleshooting in a helpdesk environment

- Basic telecom and network troubleshooting

- Monitor systems, processes, and/or projects - identifying potential problems or needs for correction

- Resolve technical issues effectively and efficiently, escalating as appropriate and pushing through to completion as often as possible

- Respond quickly to customer requests and make independent decisions that have a positive impact on daily customer operations

- Participate in weekly QA review of support request metrics and call metrics

- Participate in on-call after-hours rotation to provide necessary business support when required

- Identify and interpret requirements, needs, and problems within assigned work teams

- Collaborate with Technology team on strategy-driven projects; participate in special projects as needed

Qualifications:

- 2 - 5 years of experience supporting end users utilizing a ticket tracking system in a Windows environment; Office 365 & Windows 7+

- Excellent customer relations and interpersonal skills

- Experience with Avaya and Salesforce (power user) highly preferred

- MS Office proficiency and BA/BS or equivalent work experience

Third Party Applications Not Accepted