Application Support Analyst
NEW YORK-10002, NY, US
09/28/2018
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Required Skills
Linux Operating systems, write basic scripts
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Our client is a mid-sized international Financial services institution located in Mid-Town Manhattan.
They are currently seeking an application support analyst to join their platform services team that supports ServiceNow, SharePoint, and their IAM solutions.
The candidate will be expected to provide technical support to internal users of the bank regarding issues with ServiceNow SharePoint and their IAM solutions.
You will track and resolve issues ; provide technical support for internal users; review and improve existing support processes, monitoring, and alerting.
The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.
Responsibilities
Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production environments.
Raise and track issues through the use of the ServiceNow helpdesk ticketing system and answer inquiries related to the system
Participate in global support meetings as requested.
Participate in night and weekend support and software releases.
Required Skills
Strong analytical and problem solving skills
Experience troubleshooting off the shelf applications i.e. ServiceNow SharePoint etc.
Team oriented and skilled in working within a collaborative environment
Ability to effectively prioritize in a fast-paced environment and shift gears as needed
Good written and oral communication skills; candidate will be expected to interact with persons at all levels within and outside of the organization
Highly self- motivated and directed with a keen attention to detail
Essential Technical Skills
College Degree in Engineering, Computer Science or some other relevant discipline is preferred
2-3 years of experience working in a fast paced environment
Strong working knowledge of Windows and Linux Operating systems
Knowledge writing basic SQL queries
Ability to write basic scripts in ex. Perl, Python, Batch or Shell
Ability to create / review system/support metrics to ensure excellence in our service to our end users
Application Support Analyst
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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