NOC Technical Support Representative
MINNETONKA-55343, MN, US
10/05/2018
-
Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
-
Job Description
NOC Technical Support Representative 3 Openings!
3-6 Month contract to hire
Minnetonka, MN
OPEN SHIFTS:
11:00am 8:00pm
4:00pm 12:00am
12:00am 8:00am
Position Overview:
Looking for 3 individuals to provide end user support to all managed IT clients. This resource will be the first line of support for all clients.
You will resolve prioritized requests while maintaining accurate and thorough documentation while completing ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.
Position Requirements:
Must have 2+ years of IT/Technical Support Experience
Must have excellent verbal & written communication skills
Must have a customer service driven mindset
Experience working within a Managed Service Provider environment is highly preferred, but not required
Must have experience completing 20-30 tickets per day
Experience with troubleshooting issues - internet connectivity, outlook
Experience with Active Directory, SCCM, VMware, VDI, Vsphere, VPN, Outlook, Exchange
CCNA, MCSE, OR Cisco Certifications are preferred, but not required
NOC Technician
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
-
-
Walkin Information
-
-
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
-