Desktop Support Analyst
NEW YORK-10022, NY, US
10/16/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 5 Year(s)
Job Description
Desktop Support Analyst
Financial Services Client
Midtown NYC
Full Time
Duties & Responsibilities
Administer, configure, and troubleshoot corporate desktops/laptops, network and local multi-function printers, mobile devices, and other peripherals.
Resolve hardware and software problems and coordinate the resolution of more complex issues
Troubleshoot network connectivity and IP issues
Remote access configuration/support
Server and desktop endpoint and anti-virus monitoring
Maintain desktop/laptop backup and imaging software
Maintain WSUS and desktop patching
AV conference room and office support
Avaya phone setup/support
Respond to and log all helpdesk support calls
Support and train administrative staff on new and emerging business software
Deploy company-standard software such as Bloomberg, Reuters, Geneva, and MAS2014
Assist with general office-administrative duties, as well as IT equipment inventory of desktops, servers, and mobile devices
Knowledge, Skills, and Abilities
Strong knowledge of PC hardware, software, and network printers.
Proficient in Windows 7, MS Office 365/2007 2013, Acrobat Adobe, SharePoint, iOS, Android.
Working knowledge of Acronis, Active Directory, Group Policy, WSUS, and Windows Server 2008/2012.
Knowledge of legal software packages such as Worldox, Workshare, and Innova are recommended.
Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Strong customer service skills, responsiveness, and strong desire to learn.
Must have a solid technical background, good oral and written communication skills, and excellent problem-solving abilities.
Ability to prioritize and manage multiple tasks and projects concurrently to meet deadlines.
Must be able to work independently or as part of a team, to meet changing deadlines and shifting priorities as well as work weekends and stay late if necessary, and have the
ability to work with minimum supervision.
Strong work ethic and professional attitude.
Must be able to travel to Westchester office one a month
Must be open to working off hours on a rotational schedule
Credentials and Experience
2 to 5 years of supporting desktop software and hardware in a finance, hedge fund, or legal environment.
Associates or Bachelor’s degree in Information Systems or Computer Science, or certifications from a technical institute.
Desktop Support
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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