Job Details

Desktop Support Analyst

NEW YORK-10022, NY, US
10/16/2018

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Required Skills

    Active Directory
Company

Infinity Consulting Solutions, Inc

Experience

2 to 5 Year(s)

Job Description

Desktop Support Analyst

Financial Services Client

Midtown NYC

Full Time

Duties & Responsibilities

Administer, configure, and troubleshoot corporate desktops/laptops, network and local multi-function printers, mobile devices, and other peripherals.

Resolve hardware and software problems and coordinate the resolution of more complex issues

Troubleshoot network connectivity and IP issues

Remote access configuration/support

Server and desktop endpoint and anti-virus monitoring

Maintain desktop/laptop backup and imaging software

Maintain WSUS and desktop patching

AV conference room and office support

Avaya phone setup/support

Respond to and log all helpdesk support calls

Support and train administrative staff on new and emerging business software

Deploy company-standard software such as Bloomberg, Reuters, Geneva, and MAS2014

Assist with general office-administrative duties, as well as IT equipment inventory of desktops, servers, and mobile devices

Knowledge, Skills, and Abilities

Strong knowledge of PC hardware, software, and network printers.

Proficient in Windows 7, MS Office 365/2007 2013, Acrobat Adobe, SharePoint, iOS, Android.

Working knowledge of Acronis, Active Directory, Group Policy, WSUS, and Windows Server 2008/2012.

Knowledge of legal software packages such as Worldox, Workshare, and Innova are recommended.

Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

Strong customer service skills, responsiveness, and strong desire to learn.

Must have a solid technical background, good oral and written communication skills, and excellent problem-solving abilities.

Ability to prioritize and manage multiple tasks and projects concurrently to meet deadlines.

Must be able to work independently or as part of a team, to meet changing deadlines and shifting priorities as well as work weekends and stay late if necessary, and have the
ability to work with minimum supervision.

Strong work ethic and professional attitude.

Must be able to travel to Westchester office one a month

Must be open to working off hours on a rotational schedule

Credentials and Experience

2 to 5 years of supporting desktop software and hardware in a finance, hedge fund, or legal environment.

Associates or Bachelor’s degree in Information Systems or Computer Science, or certifications from a technical institute.



Desktop Support
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
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Bachelors

Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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