Job Details

IT Infrastructure Manager

EDINA-55410, MN, US
10/16/2018

-


Required Skills

    MS Office products
Company

Infinity Consulting Solutions, Inc

Experience

8 to 10 Year(s)

Job Description

IT Infrastructure Manager

$130,000 - $140,000/year base salary

Edina, MN

Position Overview:

Oversees PC Support, Desktop engineering, and IT operations (Phone/Email/SCCM Administration)

Responsible for a team that handles PC/Tablet/iPad Imaging and deployment.

Oversee SCCM package/application deployment to 900 campus computers.

Manage the server and storage administration team.

Responsibility managing patching, updates, and hardware configuration for 8,000 compute
end points in 4,000 retail locations.

Administration of 1000 remote tablet devices, consisting of iPads and Surface 3 units.

Assist in creation of documentation for IT products and services.

Use best practices to improve IT products and services provided to business unit partners, and monitor adherence within PC support team to set standards.

Accurately documents PC hardware and software inventories (asset management) to ensure license compliance and efficient use of hardware resources.

Evaluates, plans and implements new desktop computer projects, including company-wide upgrades and technology refreshes.

Contribute to the development of a multi-year IT roadmap and strategic planning activities as well as budgeting and forecasting activities.

Ability to manage staff effectively by having detailed knowledge regarding their tasks.
Follow-up with low performers and have the difficult conversations.

Metrics/Data Analysis- Create reports from the ServiceNow ticketing system, analyze the
data and drive the business based on facts.

Create and manage SLA and OLA goals.

Implement and clearly communicate processes regarding Standard Operating Procedures- (Schedules, After Hour Support, Ticket management and assignment, call escalation).

Consistently meet the timelines of projects and assigned tasks.

Stay on top of license compliance requirements.

Continuously improve processes - Independently assess areas of opportunities that increase customer service and staff efficiencies.

Strong ability to work/interact with vendors and nurture healthy long term business relationships.

Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.

Communicate maintenance schedules, operational issues and impacts to IT management and business users.

Provide feedback regarding IT methodologies, standards and industry leading practices.


Position Requirements:

8+ years relevant management experience with a focus on end user support, and/or IT Infrastructure, IT Operations.

Extensive application support experience with MS Windows and MS Office products
(Including O365)

Working knowledge of a range of diagnostic utilities, including PC imaging software,
Microsoft SCCM, laptop backup utilities, and remote desktop software.

Ability to be a technical and strategic thought leader as well as a "hands on implementer.

Aid computer technicians with installation, tech support, troubleshooting of desktop operating systems and application software, including, but not limited to, Apple OS, MS
Windows, MS Office products, Antivirus, Internet Explorer, and other standard company applications.

Proven experience developing project plans; provide all documentation for the project, leading and managing the members assigned to the project, along with internal and external vendor relationships.




IT Head
Information Technology

No Preference
FullTime Job
Other
1

Candidate Requirements
-
Bachelors

Walkin Information
-
-
-

Recruiter Details
Dough Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
-