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IT Operations Manager

NEW YORK-10002, NY, US
11/06/2018

-

Required Skills

Linux server

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Manage the day to day IT Operations for the firm. Automate and improve process efficiencies to run a more effective IT Operations.

Manage a 3rd party (IPSoft) to ensure they are meeting standards and executing in the most effective manner. Oversee teams' daily activities and ensure tickets are entered, escalated, and tracked efficiently.

Assign tasks and projects to members of the Operations team.

Manage the allocation of resources to all tasks to ensure timely completion of projects and still maintain adequate support.

Major Responsibilities:

Manage a team of 3-4 resources handling 2nd level support (Network, System Admiration, Telecom, Tidal)

Manage 3rd party 1st level monitoring team including escalations, improving efficiencies, tracking deviations, automating and continuously improving all items within scope

Work on projects to automate runbooks and orchestration throughout IT

Serve as a fully seasoned/proficient senior technical resource; provides subject matter knowledge and capabilities as team manager

Recommend and implement corrective solutions as needed, with a strong focus on automation

Oversee the Telecom L2 engineers and collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.

Where required, administer and resolve issues with associated end-user workstation networking software products.

Manage the allocation of resources to all tasks to ensure timely completion of projects and still maintain adequate support.

Provide operational support and administration for various enterprise systems as necessary

Prepare tests and applications for monitoring performance and then provide performance statistics.

Required Qualifications:

Bachelor degree in IT or equivalent

Excellent technical knowledge of network, windows and Linux server hardware and software

Working technical knowledge of current protocols, operating systems, and standards.

Experience managing a team

Extreme attention to detail

Ability to prioritize and effectively manage multiple tasks

Excellent written and verbal communication skills

Able to work independently and in a team environment

Strong analytical, conceptual, and problem-solving abilities.

Strong architecture and technical support/trouble shooting skills.