Jobe Details


Systems Support Engineer Posted on: 13/11/2018

Infinity Consulting Solutions, Inc
  • 5 to 7 Year(s)
  • -
  • DURHAM-27701, NC, US

Apache Tomcat

  • Job Description

    We are looking for a Systems Services and Support Engineer with strong customer and communication skills to provide operational expertise on our Global Support team’s Rapid Response practice.

    This team manages the stability and business continuity for a number of development frameworks, application components, infrastructure/hosting and enterprise-level services.
    Our Rapid Response practice serves as a primary contact for business partners and is comprised of "operationally-minded and technically oriented engineers that provide assistance, triage and resolution of platform-related issues.

    Primary Responsibilities

    You will be responsible for bringing together multiple technologies to deliver a cohesive platform-as-a-service product.

    You have a passion for technology tempered by a level-headed, ITIL-oriented approach to problem solving, and can take knowledge gained from triaging issues and feed it back into product design and support, making the end-to-end delivery more robust.

    An opportunity for growth and the potential to join in a full-time role is possible as your career advances.

    In this role, you will work on one of two afternoon/evening US-based shifts (which will include either a Saturday or Sunday) in the Rapid Response practice to consistently manage high stability, high quality solutions.

    The successful candidate is adept at pinpointing root cause and is motivated to learn low level technical details to solve issues both immediately via workarounds and permanently by identifying defects to be fixed.

    A sense of urgency, responsiveness and strong desire to meet partners’ expectations are all necessary attributes of a successful candidate for this role.

    All candidates must be able to:

    Provide Level 1 and Level 2 Application support for production and non-production environments

    Investigate and resolve system generated alerts

    Investigate and resolve user raised incidents

    Handle Service Requests raised by users

    Coordinate with different teams for incident resolution

    Escalate issues to Engineering team if issues are beyond scope

    Education and Experience

    BS or higher education in Computer Science, Software Engineering or IT-oriented degree program.

    5+ years technical Systems Operations experience, preferably in an ITIL-orineted support capacity, Help Desk or similar role.

    Should have strong experience in UNIX

    Should have Apache Tomcat web server administration & support experience

    Experience using and supporting any of the monitoring and alerting tools like Splunk,
    Dynatrace, Hyperic HQ, SiteScope

    Scheduling tool working experience preferably Autosys

    Nice to have Informatica 9.x Admin experience

  • Support Engineer HELPDESK
    Information Technology
  • No Preference
    Contract Only
    Other
    1
  • Candidate Requirements
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    Bachelors
  • Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205, NEW YORK-10018, NY, US
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