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IT Business Analyst

CHICAGO-60602, IL, US
11/13/2018

-

Required Skills

UNIX system

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Our client is seeking a strong IT Business Analyst with experience in high-volume call center environments.

This Business Analyst will work with a team to assure system up-time, Application Support, and client satisfaction.

Responsibilities:

Responsible for working with internal and external clients to integrate procedures with their systems and better streamline processes.

Manage the quality control of operational programs, results, and reporting for all clients in order to eliminate issues and increase client satisfaction.

Troubleshoot reported application issues and help facilitate resolution to prevent future issues going forward.

Execute various corporate and client projects as assigned within tight deadlines.

Manage documentation creation and updating of policies and procedures to ensure that all team members understand the correct manner for completing their tasks.

Coordinate configuration and programming tasks internally, as well as externally with clients and vendors.

Perform data analysis to interpret trends, optimize efficiency and evaluate data quality.

Responsible for the design and testing on custom programming applications.

Ability to successfully create ad hoc reporting on demand and develop specifications to recurring reports for programming to help increase department productivity.

Listen closely and understand the specific needs of other departments to ensure that reporting is accurate and relevant.

Create and present data results to various internal departments to aid them in interpreting the data and make recommendations

Work collaboratively with other IT members as needed for programming initiatives, changes to routines, file processing, strategies, letters and other functions as related to client operations.

Assist with help desk requests/tickets directly through telephone or online ticketing system as needed.

Requirements:

3-5 years in a technical or application support environment with experience troubleshooting custom software applications/databases

Ability to work within the expected guidelines with limited supervision and excellent attention to detail

Ability to work in a fast paced and ever-changing work environment

Must be well-spoken, as well as be able to understand client needs and suggest appropriate solutions

Excellent communication skills (written and verbal)

Excellent analytical, problem solving and time management skills

Experience with the CUBS system REQUIRED

Experience with UNIX system a plus

Excellent project management skills a plus

Application development/programming experience a plus