IT Business Analyst
CHICAGO-60602, IL, US
11/13/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Our client is seeking a strong IT Business Analyst with experience in high-volume call center environments.
This Business Analyst will work with a team to assure system up-time, Application Support, and client satisfaction.
Responsibilities:
Responsible for working with internal and external clients to integrate procedures with their systems and better streamline processes.
Manage the quality control of operational programs, results, and reporting for all clients in order to eliminate issues and increase client satisfaction.
Troubleshoot reported application issues and help facilitate resolution to prevent future issues going forward.
Execute various corporate and client projects as assigned within tight deadlines.
Manage documentation creation and updating of policies and procedures to ensure that all team members understand the correct manner for completing their tasks.
Coordinate configuration and programming tasks internally, as well as externally with clients and vendors.
Perform data analysis to interpret trends, optimize efficiency and evaluate data quality.
Responsible for the design and testing on custom programming applications.
Ability to successfully create ad hoc reporting on demand and develop specifications to recurring reports for programming to help increase department productivity.
Listen closely and understand the specific needs of other departments to ensure that reporting is accurate and relevant.
Create and present data results to various internal departments to aid them in interpreting the data and make recommendations
Work collaboratively with other IT members as needed for programming initiatives, changes to routines, file processing, strategies, letters and other functions as related to client operations.
Assist with help desk requests/tickets directly through telephone or online ticketing system as needed.
Requirements:
3-5 years in a technical or application support environment with experience troubleshooting custom software applications/databases
Ability to work within the expected guidelines with limited supervision and excellent attention to detail
Ability to work in a fast paced and ever-changing work environment
Must be well-spoken, as well as be able to understand client needs and suggest appropriate solutions
Excellent communication skills (written and verbal)
Excellent analytical, problem solving and time management skills
Experience with the CUBS system REQUIRED
Experience with UNIX system a plus
Excellent project management skills a plus
Application development/programming experience a plus
Business Analyst
Business Services
No Preference
FullTime Job
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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