Corporate Account Support Specialist
SAINT PAUL-55108, MN, US
11/14/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
Corporate Account Support Specialist
12+ month contract
St. Paul, MN
Position Overview:
Responsible for the day to day administrative support of corporate account requests acting as the liaison between the Corporate Account Sales managers, corporate customer headquarters and the field operations team.
The person in this role will engage in activities daily that will assist the salesforce in managing customer inquiries, expanding opportunities, mitigating risk and improving customer retention.
This person will assist Sales Reps with maintaining a solid working relationship with existing customers and support the on-boarding of new customers in a positive and timely manner.
The ability to work in a teaming environment and build strong rapport with customers is very important.
This person will be required to address miscellaneous customer related inquires as related to highlighting contract volume (CV) detail, service history & detail, account information (locations, assignments, etc) and pricing and payment information
Handle the Request for Information (RFI) and Customer Partnership and Resolution Plan (PRP) process and activity as it relates to supporting customers and customer specific account locations that may be having issues that could adversely impact the longevity of our relationship with a customer
Run queries, validate accuracy and deliver customer specific reports.
Validate and upload customer hierarchy alignments for customer-specific alerts and reporting
Support new customer roll outs, compile critical data such as operations associate assignments, equipment requirements, clean out information, key requirements, day/night service, etc., etc.
Position Requirements:
Associates or bachelor's degree in business, communications or IT (preferred, but not required)
3+ years of professional experience
Proficiency with Microsoft Excel
Proficiency with Microsoft PowerPoint
Advanced skills in multiple software programs and basic AS400 experience
Accounts Analyst
Accounting & Finance
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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