Associate IT Operations Analyst
EAGAN-55121, MN, US
11/30/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Associate IT Operations Analyst
12+ Month Contract
Eagan, MN
Main Responsibilities:
Prioritize and proactively monitor events for global infrastructure components and critical business applications.
Follow established processes and procedures to identify Critical incidents, escalate to appropriate support teams, and drive resolution.
Facilitate technical conference bridges, with the guidance and assistance of the Duty Manager, local and regional IT Support teams.
Communicate on Critical incidents for a broad business and IT audience, with the assistance of the Director on Call.
Self-led and -motivated on goals for process improvement, incident reduction via problem management, root cause analyses, decision making, relying heavily on experience and personal judgment.
Work with various support teams to onboard more applications and sites into the EMEC process.
Creatively and curiously examine and interrogate work processes with a constant eye for new solutions.
Position Requirements:
4+ years of professional IT experience
2+ years of experience in a monitoring and escalation role
ServiceNow experience
Must be open to working in a 24/7 environment
Basic network and server understanding
Flexibility on shifts, weekends, and overtime
Willingness to take direction and follow pre-established guidelines & procedures
Excellent verbal and written communication and interpersonal skills
ITIL Service Management Foundations or Essential certification
Demonstrated passion for customer service
Ability to work under pressure and in a fast-paced environment
Operations Support Analyst
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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