Desktop Support Associate
NEW YORK-10003, NY, US
12/11/2018
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Required Skills
Office 365 Administration
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Desktop Support Associate
Midtown NYC
$65K-$75K + OT
Financial Services Client
Description:
To manage the in house desktop environment for approximately 200 users as part of the US Technical Services team. Liaise with and help with follow the sun model for approximately 300 employees worldwide.
Duties and Responsibilities – Desktop Support
To provide 1st & 2nd line technical support; answering support queries via phone, emails and Incident Management ticketing system
Assist with new PC / Laptop deployment
Manage upgrades and rollouts to software
Assist with the purchase of client equipment
To support users remotely and in the office.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be pro-active when dealing with user issues.
To log all calls in the call logging system.
Support users in the use of computer equipment by providing necessary training and advice.
To escalate more complex calls to the relevant infrastructure departmen
To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Duties and Responsibilities – Other support
Perform moves, adds changes of users
Update client configuration files.
Build PCs.
Carry out in-house system testing.
Be responsible for in-house system back-ups.
Skills / Attributes Required
Bachelor's Degree
Previous Helpdesk experience.
Excellent telephone manner.
Knowledge of VDI a plus
Strong working knowledge of Microsoft based operating systems with
Emphasis on Windows 7/10, and Server 2008/2012/2016.
Experience with 2016 Exchange Server Administration.
Experience with Office 365 Administration
Some TCP/IP experience.
Basic understanding of PC hardware set-up and configuration.
Hands on' approach and a willingness to learn.
Flexible, pro-active approach.
Preferred Technical Skills:
Dell Workstations, Lenovo laptops, Symantec Endpoint Protection, Activesync, Blackberry,
RSA, Mobile Phone Integration, AirWatch, CiscoVPN, Windows 7/10, Office 2010/2013/2016,
Exchange 2010, Cisco IP Phones, Service-Now, ITIL, PowerShell
Desktop Support
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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