Desktop Support Technician
CHICAGO-60619, IL, US
01/10/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Our client is seeking an exceptional Desktop Support Technician to join its Technical Services Team.
This person will join a highly collaborative team responsible for responding to customer requests.
The ideal candidate will demonstrate an ability to work with minimum supervision.
The successful candidate will have experience with supporting mobile devices and be comfortable interacting with computer users both on the telephone and face-to-face environments.
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
The position is located in Chicago, Illinois.
SPECIFIC RESPONSIBILITIES INCLUDE:
• Provide technical support for users of desktop hardware and software; users can be in remote locations
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
• Troubleshoot printers and copier interfaces
• Track and resolve incidents and requests in an incident management system
• Perform a variety of support activities including inventory and coordination with outside technology vendors
• Work overtime hours, weekend hours and on-call hours as required
SKILLS & EXPERIENCE REQUIRED:
• Bachelor's degree preferred
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
• Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2007-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
• Proficiency in troubleshooting desktop computer issues, both hardware and software
• Experience with supporting mobile devices
In addition, the ideal candidate will be or have
• Excellent customer services skills
• Excellent communication skills
• Team player attitude
Desktop Support
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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