Tier 3 Support Engineer
CHICAGO-60618, IL, US
01/10/2019
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Required Skills
PowerPoint, A+ Technician
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
MAIN TASKS & DUTIES:
Troubleshoot and resolve client generated event (CGE)
Document effort and steps taken to resolve client issues
Interact with customers and perform basic end-user customer training
Guide troubleshooting efforts face to face and over the telephone
Handle escalations with vendors and other third parties
Understand and abide by all internal and client security and operational policies
POSIITON REQUIREMENTS:
Associates Degree or equivalent relevant work experience.
5 years of professional services consulting required.
Maintain Level 3 skillset and knowledge in the following core technologies:
Server Administration
AD, Group Policy, Small Business Server administrative skills
Strong Desktop Management skills and knowledge of desktop management tools especially
Windows Server Update Services and Windows Deployment Services
Infrastructure Administration
Basic Administration of common firewalls and switches (Cisco ASA, Dell / SonicWall,
Sophos UTM, WatchGuard)
Data Storage Administration
Experience with management of Local Storage, knowledge of RAID types for common server platforms (e.g. Dell, Client, Lenovo, etc.)
Administration of common Backup, Disaster Recovery and Replication Technologies
Network and Business Application Administration including:
Active Directory
Citrix / Terminal
Exchange
Cloud Services a plus:
IAAS – Azure, AWS, etc.
PAAS - O365, SharePoint Online, Corporate OneDrive
Private/Public Cloud Hybrid Solutions
Provide Level 3 – Integration, maintenance, troubleshooting and user support for clients
Microsoft Windows 10
Microsoft O365, Windows Server
OpsWare, VNC, SSH, Visio
Microsoft Word, Excel, Outlook, PowerPoint
One or more of the following certifications:
CompTIA A+ Technician
CompTIA Network + or Microsoft Technology Associate (MTA)
Cisco Certified Network Associate
Support Analyst
Information Technology
No Preference
Contract To Hire
Other
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Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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