IT Customer Support Helpdesk
ELGIN-60121, IL, US
01/10/2019
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Required Skills
A+, Microsoft Active Directory
Company
Infinity Consulting Solutions, Inc
Experience
3 to 5 Year(s)
Job Description
IT Customer Support – Helpdesk Specialist
Technical Client Support specialist is a critical part of the company to provide the highest level of customer service for the software product solutions.
Responsibilities:
Provide technical support through phone, email, computer to identify and resolve customer tech issues in timely manner.
Analyze incoming user questions and information. Construct remedies including workarounds, suggestions, alternative usage, fixes.
Manage difficult or emotional customer situations. Respond promptly to customer needs; solicit customer feedback to improve service.
Work in team setting and prioritize workload to complete tasks and projects.
Understanding of the software product and ability to troubleshoot or escalate appropriately.
Qualifications:
3+ technical customer support experience
Bachelors, Associates or relative technical field experience
Strong telephone and hands-on technical troubleshooting skills required.
IT Certification in MCP or MCTS, and A+. Network+ is a plus
Strong working knowledge of Windows 7 Pro, Windows 8 desktop support and Windows Servers
Experience supporting network infrastructure, Microsoft Active Directory, TCP/IP, DNS,
DHCP, WINS, configuring and maintaining anti-virus software, Windows Updates,
Ability to complete internal training program for product application
Experience with ticketing software and 24/7 environment. Familiarity with database software.
Excellent communication skills verbal and written
IT Support Technician
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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