Helpdesk Support - Level 1
PISCATAWAY-08855, NJ, US
01/10/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Helpdesk Support
Responsibilities for Helpdesk Support Analyst:
Provide Level 1 desktop and software support
Troubleshoot and resolve technology incidents and requests via a ticket queue.
Provide telephone, email and walk-up support as needed and log those interactions as tickets.
Build and deploy PCs and laptops including asset management tasks.
Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
Participate in global IT projects
Requirements for Helpdesk Support analyst:
Minimum of 2-year experience as a Helpdesk Support Analyst or comparable support position
Excellent oral and written communication skills
Experience providing IT desktop support in a large, global, corporate environment
Polished, mature, confident presence
Excellent written (email) skills
Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution
Ability to write routine reports and correspondence
Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile
Devices
Preferred for Helpdesk Support analyst:
CompTIA A+ / Network + or MCP Certifications
Knowledge of Windows 10 and Office 365
Active Directory
Outlook Support
Help Desk Support
Business Services
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Dough Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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