Job Details

Email to Friend Save Back

Application Support Analyst

WASHINGTON-20001, DC, US
02/22/2019

-

Required Skills

SQL skills

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Application Support Analyst

Summary:

The Application Support Analyst role helps design, develop and maintain useful, reliable and secure processes for the Litigation Support systems and its users.

The role works in tandem with other developers and the Litigation Support Operations group focusing on enhancing and creating new and better workflows.

The position also works in direct relationship with the System Administrator as well as Project Managers, IT and Outside vendors to maintain, troubleshoot and support existing infrastructure in order to guarantee continuous access to Department information.
Specific duties include development of new automated solutions, maintaining and creating documentation, working as part of a team to solve issues with both proprietary and licensed systems and interacting with outside support and other internal IT resources.

Duties and Responsibilities:

Create and maintain automated processes using technical and programming tools

Learn and support tools, systems and technical methodologies used by the Litigation
Support Department and are required to meet Firm standards

Design, document, and implement new process workflows

Interact with SQL Databases to be able to feed other systems, generate reports as well as to provide application support to SQL-based systems

Provide escalated application support as necessary for various department software

Maintain proper documentation regarding new and existing Department processes

Periodically help with the installation and upgrade of department systems after hours

Availability to respond to afterhours requests, alerts and emergencies as needed

Ability to quickly learn backend and user facing systems

Education and/or Experience:

Required:

Bachelor’s degree in Computer Science, Information Technology or equivalent experience

SQL skills and technical knowledge regarding relational databases

Proficient in one or more coding languages as well as knowledge of development best
practices

Preferred:

PowerShell Knowledge

Experience with Workflow-design tools such as Visio

Proficiency in Microsoft SQL Server

Data analysis and reporting skills in SQL, Excel, Access, etc.

Other Skills and Abilities:

In addition to the above, the following may also be required of the successful candidate:

Excellent communication skills

Ability to work harmoniously and effectively with others as part of a team

Easily able to adapt to and learn new technologies, new tasks, and processes

Ability to support and interact with non-technical users