Infinity Consulting Solutions, Inc
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Level 1&2 Helpdesk Support Analayst. The Helpdesk Analyst Responsibilities: Provide 1st line technical support by responding to user requests. Take ownership of user problems and be proactive when dealing with user issues. Respond to enquiries from users and help resolve hardware and/or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Arrange for external technical support where problems cannot be resolved in house Stay current with system information, changes and updates. Requirements: Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, delegation) Experience with using and troubleshooting Microsoft Office 2010 with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration.