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Application Support Administrator

CHICAGO-60615, IL, US
03/05/2019

-

Required Skills

Microsoft SSRS

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Application Support Coordinator

Responsibilities:

Provide 1st level contact for all incoming IS support requests and/or questions

Respond to all queries in a timely and accurate manner via phone or email

Hands on basic support tasks with website and the handling of other requests as knowledge grows

Work with IT personnel to resolve issues by escalating complex problems to appropriate team members

Effectively communicate requests by providing internal technical team & QA with well written documentation specs and the criteria needed for successful issue resolution

Daily follow up with technical team & QA to ensure open issues get resolved

Manage tickets via online tools such as JIRA, Confluence, etc. and effectively document issue resolutions

Communicate clearly the progress of in-process work with users and management as required

Identify recurring support issues and work with users & developers to implement solutions to mitigate issues and improve processes

Assist the Director of Applications with requirements gathering and documentation

Requirements:

BA/BS degree

Excellent customer service and people skills

Detail oriented with strong troubleshooting, problem-solving, organizational, and teamwork skills

Excellent written, verbal, and presentation skills

Highly self-motivated with the ability to manage time and priorities

Experience providing support on web-based or enterprise software

Experience with Microsoft SQL Server SSMS

Knowledge and some experience with Web development

Knowledge and some experience with requirements gathering and user documentation

Experience Preferred:

Knowledge and some experience with Azure DevOps

Knowledge and some experience with Microsoft SSRS

Ticketing software like JIRA, Confluence, etc.